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For Companies At a Glance
- Tasks: Lead a vibrant shop team, ensuring excellent customer service and driving sales.
- Company: Join COOK, a family-owned B Corp committed to sustainability and community.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and team events.
- Why this job: Be part of a supportive culture that values growth and collaboration.
- Qualifications: Experience in retail management and a passion for people are essential.
- Other info: We welcome diverse backgrounds and focus on potential over perfection.
The predicted salary is between 30000 - 42000 £ per year.
Location: Northwood
Hours: 40 Hours Per Week
Pay rate: £30,000 per year (Yes, this includes paid breaks)
Join Our Retail Team! Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.
The Role
- Remarkable Service: To provide first-class customer service to every customer, every time, and to lead your team to do the same. Treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing. Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
- Remarkable Business: Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances. Ensure the shop always looks immaculate, clean and spotless. Ensure your team represent the brand at all times through their service, standard of dress and communication with customers. Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require. Review your service levels regularly and plan local marketing where necessary. Checking in deliveries and placing orders. Accountable for accurate stock taking every period.
- Remarkable People: Communication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal. Ensure that all members of your team are trained in all aspects of their role, including health and safety and daily shop procedures. Maintain staff records in discipline, sickness and holidays. Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.
Good to Have: The ideal candidate is an experienced manager who is commercially savvy and people focused. Must be experienced in running a successful shop and driving sales. If you tick most of these boxes but not all—don’t stress. We’re all about potential.
Excellent Benefits:
- Paid breaks
- Paid leave on your birthdays, moving house, becoming a grandparent or your child starts school for the first time
- Staff profit share
- Wellbeing program
- 30% staff discount
- Access to CookieJar Smart Spending discounts and free food perks
- Team meals, events & away days
Be part of a B-Corp-certified business that values sustainability, people, and the community.
What Cook is About: We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
Shop Leader Northwood employer: Cook Trading Limited
Contact Detail:
Cook Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Leader Northwood
✨Tip Number 1
Familiarise yourself with COOK's values and mission. Understanding their commitment to sustainability and community will help you align your answers during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led teams in a retail environment. Highlight specific instances where you drove sales or improved customer service, as these are key aspects of the Shop Leader role.
✨Tip Number 3
Research common challenges faced in retail management and think about how you would address them. Being able to discuss potential solutions shows your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Shop Leader Northwood
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Shop Leader position. Tailor your application to highlight your relevant experience in retail management and customer service.
Showcase Your Leadership Skills: In your CV and cover letter, emphasise your leadership experience and ability to motivate a team. Provide specific examples of how you've successfully led teams in the past, particularly in a retail environment.
Highlight Customer Service Experience: Since remarkable service is a core part of the role, make sure to include any relevant experience you have in providing excellent customer service. Mention any training or initiatives you've implemented to improve customer satisfaction.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the company’s values and mission. Show that you align with their commitment to sustainability and community, which can set you apart from other candidates.
How to prepare for a job interview at Cook Trading Limited
✨Showcase Your Customer Service Skills
As a Shop Leader, providing remarkable service is key. Be prepared to share examples of how you've delivered excellent customer service in the past and how you plan to lead your team in doing the same.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, discuss how you would ensure your team is knowledgeable about the menu and can effectively communicate promotions to customers.
✨Highlight Your Leadership Experience
Discuss your previous experience in managing teams and driving sales. Share specific instances where you successfully motivated your team or improved performance, as this will show your potential as a leader.
✨Prepare for Financial Discussions
Understand the basics of P&L reports and financial targets. Be ready to talk about how you would manage financial performance in the shop and ensure that your team meets its goals.
