Helpdesk Administrator

ROLE AND RESPONSIBILITIES: To answer phone calls / emails on the helpdesk and aid customers. Build a close working relationship with the Contract Managers / Field Operatives to ensure continuity of client knowledge and activities and to liaise with then over Maintenance visits. Arrange client callouts as required. To issue PPMS for the site engineer’s using our online software package To ensure engineers have logged off PPM’s and chase for updates. To deal with day-to-day emails regarding extensive range of contracts managed To check & approve engineer time sheets each week. To organize specialist PPM visits & ensure they are undertaken within contract SLA period. Obtain specialist service sheets and ensure site files are up to date in line with BSI audits. Advise Client, site engineer and Contract Manager of any remedial works resulting from PPM visit and provide quotation. To analyse & approve invoices from specialists and sub-contractors for PPM works. To deal with pricing or queries on invoices To issue maintenance invoices to the clients on monthly/quarterly basis Maintain all contract files ensuring they are always kept up to date. To ensure that the engineer schedule is updated, and the contracts managed are scheduled in where necessary. To add new contracts and buildings onto Concept. Ensure Contract Managers are advised of contract’s due to expire and source renewal costs from specialists To work with the contract / compliance manager and ensure all paperwork to demonstrate contract and statutory compliance are filed electronically and within the site files. Update client databases as necessary i.e. Risk wise Self-audit of contract files & in-house databases to ensure compliance. Essential SKILLS: Organised and experienced with administrative tasks. Comfortable liaising with external companies all levels within the organisation. Organization skills – record keeping is a key part of this job. Time management – To be able to prioritize tasks to ensure deadlines are met and ensure services are carried out. Teamwork – Working closely with other team members and external contractors, must maintain a professional and helpful demeanour. Customer service – strong customer service skills are essential to this role. Computer knowledge – basic computer skills are important to update records, respond to emails, and carry out data entry tasks. Concept Evolution software experience #J-18808-Ljbffr