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- Tasks: Assist customers via phone and email, manage contracts, and ensure timely maintenance visits.
- Company: Join a dynamic team focused on delivering exceptional service in contract management.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction while making a real impact.
- Qualifications: Organised, strong communication skills, and basic computer knowledge required; experience with Concept Evolution is a plus.
- Other info: Ideal for high school and college students looking to gain valuable administrative experience.
The predicted salary is between 24000 - 36000 £ per year.
ROLE AND RESPONSIBILITIES:
- To answer phone calls/emails on the helpdesk and aid customers.
- Build a close working relationship with the Contract Managers/Field Operatives to ensure continuity of client knowledge and activities and to liaise with them over Maintenance visits.
- Arrange client callouts as required.
- To issue PPMS for the site engineers using our online software package.
- To ensure engineers have logged off PPMs and chase for updates.
- To deal with day-to-day emails regarding an extensive range of contracts managed.
- To check & approve engineer time sheets each week.
- To organize specialist PPM visits & ensure they are undertaken within contract SLA period.
- Obtain specialist service sheets and ensure site files are up to date in line with BSI audits.
- Advise Client, site engineer and Contract Manager of any remedial works resulting from PPM visit and provide quotation.
- To analyse & approve invoices from specialists and sub-contractors for PPM works.
- To deal with pricing or queries on invoices.
- To issue maintenance invoices to the clients on a monthly/quarterly basis.
- Maintain all contract files ensuring they are always kept up to date.
- To ensure that the engineer schedule is updated, and the contracts managed are scheduled in where necessary.
- To add new contracts and buildings onto Concept.
- Ensure Contract Managers are advised of contracts due to expire and source renewal costs from specialists.
- To work with the contract/compliance manager and ensure all paperwork to demonstrate contract and statutory compliance are filed electronically and within the site files.
- Update client databases as necessary i.e. Risk wise.
- Self-audit of contract files & in-house databases to ensure compliance.
Essential SKILLS:
- Organised and experienced with administrative tasks.
- Comfortable liaising with external companies at all levels within the organisation.
- Organisation skills - record keeping is a key part of this job.
- Time management - to be able to prioritise tasks to ensure deadlines are met and ensure services are carried out.
- Teamwork - working closely with other team members and external contractors, must maintain a professional and helpful demeanour.
- Customer service - strong customer service skills are essential to this role.
- Computer knowledge - basic computer skills are important to update records, respond to emails, and carry out data entry tasks.
- Concept Evolution software experience.
Helpdesk Administrator employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the Concept Evolution software, as it's a key requirement for the Helpdesk Administrator role. Consider taking an online course or watching tutorial videos to boost your confidence and demonstrate your initiative during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a helpdesk environment. Role-playing with a friend can help you articulate your responses and show that you're ready to handle client interactions professionally.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. Being able to discuss specific instances where you prioritised effectively will make you stand out as a candidate.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and show that you're genuinely interested in joining our team.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Administrator role. Emphasise your organisational skills, customer service experience, and any familiarity with Concept Evolution software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific responsibilities from the job description, such as liaising with Contract Managers or managing client databases, and explain how your background makes you a great fit.
Showcase Your Communication Skills: Since the role involves answering calls and emails, demonstrate your communication skills in your application. Use clear and concise language, and ensure there are no grammatical errors in your documents.
Highlight Teamwork Experience: Mention any previous roles where you worked closely with teams or external contractors. This will show that you can maintain a professional demeanour and collaborate effectively, which is crucial for this position.
How to prepare for a job interview at Invictus Group
✨Showcase Your Organisational Skills
As a Helpdesk Administrator, being organised is crucial. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the administrative demands of the role.
✨Emphasise Customer Service Experience
Strong customer service skills are essential for this position. Be ready to discuss specific instances where you provided excellent service, resolved issues, or went above and beyond for a client. This will highlight your suitability for the role.
✨Familiarise Yourself with Concept Evolution Software
Since experience with Concept Evolution software is mentioned in the job description, make sure to research it beforehand. If you have prior experience, be prepared to discuss how you used it effectively in your previous roles.
✨Demonstrate Teamwork and Communication Skills
This role requires close collaboration with Contract Managers and Field Operatives. Prepare to share examples of how you've worked effectively in a team and communicated with various stakeholders to achieve common goals.
