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- Tasks: Lead a team to create amazing customer experiences and manage store operations.
- Company: Dunelm is the UK's top choice for homewares, dedicated to making home life lovelier.
- Benefits: Enjoy great perks, opportunities for growth, and a welcoming workplace culture.
- Why this job: Join a dynamic team where every day brings new challenges and chances to make a difference.
- Qualifications: Natural leader with a passion for customer service and a knack for coaching others.
- Other info: Be part of a community-focused company that values diversity and local connections.
The predicted salary is between 28800 - 43200 £ per year.
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. We’re looking for a Store Coach Designate to cover stores around Hertfordshire. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop. It’s a hands-on role where your attention to detail will make life easier – not just for customers, but for your team too. You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front.
We’re the UK's number one choice for homewares because we make home life lovelier for our customers. We’re all about the customer – making them feel welcome and helping them find the perfect pieces for their home (and maybe a few they didn’t even know they needed!). We’re fast and friendly, and no two days are ever the same. There’s always someone new to meet, something new to learn, and plenty of chances to make a real difference. Our friendly, helpful teams make all the difference, so we make sure they’re well looked after with great benefits and loads of opportunities to grow.
What you’ll be doing:
- Customer Acquisition: You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e-receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
- Customer Obsession: You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience—from mobile point-of-sale to virtual consultations. You’ll champion our Customer First mindset, helping the team deliver consistently great service and strong NPS results.
- Trading Mindset: You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky-high.
- Process & Compliance: From click & collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well-run store is a happy store.
- Empower the Team: You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we’ll look for in you:
- A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
- Customer-obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
- A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
- Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
- Process-savvy – You’re organised, detail-focused, and know how to keep things running smoothly behind the scenes.
- Community-minded – You see the value in local connections and love finding ways to make your store part of something bigger.
- A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.
Store Manager Designate employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Designate
✨Tip Number 1
Familiarise yourself with Dunelm's values and customer service philosophy. Understanding their commitment to creating a welcoming environment will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Dunelm, especially those in management roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Research the local market in Hertfordshire where you'll be working. Knowing the demographics and shopping behaviours of the area can help you demonstrate your understanding of customer acquisition strategies during your conversations.
✨Tip Number 4
Prepare examples of how you've successfully led teams or improved customer experiences in previous roles. Being able to share specific stories will showcase your leadership skills and customer obsession, which are key for this position.
We think you need these skills to ace Store Manager Designate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Dunelm is looking for in a Store Manager Designate. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service, team leadership, and operational management. Use specific examples that demonstrate your ability to create great customer experiences and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for homewares and customer service. Mention how your values align with Dunelm's mission of making home life lovelier and provide examples of how you've successfully led teams or improved customer experiences in the past.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership style and how you empower others. Provide examples of how you've nurtured talent and built strong teams, as this is crucial for the role.
How to prepare for a job interview at Dunelm
✨Show Your Customer Obsession
Dunelm values a customer-first mindset, so be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to create personal and enjoyable shopping experiences.
✨Demonstrate Leadership Skills
As a Store Manager Designate, you'll need to inspire and empower your team. Discuss your leadership style and provide examples of how you've successfully coached others or led a team to achieve goals.
✨Be Process-Savvy
Emphasise your organisational skills and attention to detail. Be ready to discuss how you ensure compliance and maintain high standards in store operations, as this is crucial for a well-run store.
✨Show Community Engagement
Dunelm appreciates candidates who value local connections. Share any experiences where you've engaged with the community or found ways to make your workplace part of something bigger, as this aligns with their culture.
