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- Tasks: Join our IT Engineering team to tackle complex IT support issues and improve enterprise systems.
- Company: AlphaSights is a high-growth global firm known for its innovative approach and smart solutions.
- Benefits: Enjoy flexible work options, a modern tech stack, and opportunities for career growth.
- Why this job: Make a real impact on business operations while collaborating with top professionals in a dynamic environment.
- Qualifications: 4+ years in IT support, experience with macOS/Windows management, and strong problem-solving skills required.
- Other info: This role offers a path to leadership or technical specialist positions in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior IT Engineer to join our IT Engineering team in London. This is a hands-on, high-impact role well-suited for an experienced IT professional eager to contribute to the development and maturity of enterprise systems and support. You’ll be involved in both day-to-day technical operations and strategic improvements to the way we manage identity, security, endpoints, and user experience.
Whether you bring strengths in endpoint management (Jamf Pro, Intune), identity and access management (Okta), or infrastructure security, we’re looking for someone who thrives on solving problems, improving systems, and mentoring others.
What You’ll Do
- Acting as a senior escalation point for complex IT support issues across hardware, software, and SaaS environments.
- Supporting Apple macOS devices at scale using Jamf Pro, and managing Windows endpoints via Microsoft Intune.
- Administering identity and access management using Okta, including user lifecycle, SSO, and MFA policies.
- Contributing to the design and improvement of email security and hygiene processes using platforms such as Proofpoint or similar tools.
- Participating in onboarding and offboarding workflows, system provisioning, and access governance.
- Supporting compliance, documentation, and technical controls in line with standards such as ISO 27001 or Security+.
- Supporting and evolving AV and video conferencing systems for meeting and collaboration spaces.
- Collaborating with vendors on hardware procurement, lifecycle management, and inventory tracking.
- Contributing to and maintaining IT documentation, standard operating procedures, and internal knowledge bases.
- Playing a key role in global and regional IT projects, such as new office builds, system upgrades, and operational improvements.
What You’ll Bring
- 4+ years of experience in a corporate IT support or engineering role (e.g., IT Engineer, Tier 2/3 Support, Systems Administrator).
- Deep experience with macOS and/or Windows device management in enterprise settings.
- Hands-on use of management platforms such as Jamf Pro, Microsoft Intune, or similar.
- Exposure to identity providers like Okta, including SSO configuration and access policies.
- Experience with email security platforms (e.g., Proofpoint, Postmark, Mimecast, or comparable).
- Familiarity with security and compliance frameworks — a Security+ certification or equivalent knowledge is a plus.
- Experience in cloud-based environments (e.g., Google Workspace or Microsoft 365).
- Strong communication skills and the ability to collaborate across technical and non-technical teams.
- A problem-solving mindset and willingness to learn or mentor others as part of a growing team.
- Scripting or automation experience (e.g., Bash, PowerShell, Python) is an advantage but not essential.
Who You Are
- A proactive, experienced IT professional who enjoys solving problems and improving systems.
- Comfortable balancing hands-on technical work with user-facing collaboration.
- A clear communicator who can adapt to different audiences and explain technical issues with confidence.
- Interested in growing your career into a leadership or technical specialist role.
- Someone who thrives in a high-growth, fast-paced, and globally connected environment.
Why Join Us?
- Work in a high-growth global firm alongside some of the smartest minds in the business.
- Take ownership of tech initiatives that directly impact how our business operates.
- Long-term growth path into people or technical leadership.
- Flexible and modern tech stack — we encourage smart solutions, not just off-the-shelf playbooks.
- AlphaSights is an equal opportunity employer.
Senior IT Support Engineer IT Engineering London employer: AlphaSights
Contact Detail:
AlphaSights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer IT Engineering London
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Jamf Pro, Microsoft Intune, and Okta. Having hands-on experience or even a solid understanding of these platforms will help you stand out during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex IT issues you've resolved in the past. Be ready to discuss your thought process and the impact of your solutions on the organisation.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with compliance and security frameworks, as this is a key aspect of the role. Being able to articulate your knowledge in this area will demonstrate your readiness for the responsibilities outlined in the job description.
We think you need these skills to ace Senior IT Support Engineer IT Engineering London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and engineering roles. Emphasise your hands-on experience with macOS and Windows device management, as well as any specific tools like Jamf Pro and Microsoft Intune.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving mindset and your ability to mentor others. Mention specific projects or experiences that demonstrate your skills in identity and access management, as well as your familiarity with security frameworks.
Highlight Relevant Skills: In your application, clearly list your technical skills, such as scripting or automation experience, and your knowledge of email security platforms. This will help the hiring team see how you fit the role's requirements.
Show Enthusiasm for Growth: Express your interest in career development within the company. Mention your desire to take on leadership or specialist roles, and how you thrive in fast-paced environments, which aligns with the company's culture.
How to prepare for a job interview at AlphaSights
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with macOS and Windows device management. Highlight specific projects where you've used Jamf Pro or Microsoft Intune, and be ready to explain how you solved complex IT issues.
✨Demonstrate Problem-Solving Skills
During the interview, share examples of challenging problems you've encountered in previous roles and how you approached them. This will show your ability to think critically and adapt in a fast-paced environment.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. The interviewer will appreciate your ability to communicate effectively with both technical and non-technical teams, which is crucial for this role.
✨Express Your Interest in Growth
Let them know about your aspirations for career development, whether it's moving into a leadership position or becoming a technical specialist. This shows that you're committed to growing with the company and contributing to its success.
