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- Tasks: Be the go-to person for hedge funds and asset managers, handling their daily queries.
- Company: Join a global leader in financial services with a dynamic Prime Brokerage division.
- Benefits: Enjoy potential remote work options and a chance for contract extension or permanent role.
- Why this job: Work in a fast-paced environment, making a real impact on client relationships and service delivery.
- Qualifications: 5+ years in Prime services, strong operational knowledge, and excellent communication skills required.
- Other info: Initial 6-month contract with opportunities for growth and development.
The predicted salary is between 43200 - 72000 £ per year.
We’re working with a global leader in financial services to identify an experienced and motivated Client Service professional to join their growing Prime Brokerage business in London. This is an exciting opportunity to become the dedicated point of contact for a portfolio of hedge funds, asset managers, and other institutional clients across both Synthetic and Cash Prime. As part of a high-performing team within a dynamic, fast-growing division, you’ll take ownership of day-to-day client interactions, support onboarding, and coordinate internal functions to deliver exceptional service.
Key Responsibilities:
- Act as the single point of contact for Prime clients, managing day-to-day operational queries and requests
- Support account management tasks including margin issuance, cash balances, and trade reporting
- Coordinate internally with product, risk, operations, and legal to ensure seamless client delivery
- Understanding and valuing all business and transaction related risks, including market, credit, operational, compliance, legal, regulatory and reputation risk
- Assist with client onboarding and transition processes as needed
- Manage and prioritise high volumes of queries with a disciplined, risk-conscious approach
Requirements:
- 5+ years’ direct Prime experience dealing with clients; ideally hedge funds, asset managers or retail aggregators
- Demonstrates a strong understanding of Prime operations, including front to back trade flows and lifecycle events
- Ability to prioritise both internal and external queries and multitask effectively
- Disciplined and active approach to risk management is essential
- Demonstrates high levels of organisational and project management skills
- Ability to work in a team with excellent written and oral communication skills
- Commercial awareness - demonstrates ability to see, understand and advise on markets from a business perspective, establishing credibility, trust, and respect from our Prime clients
- Must be proficient with all Microsoft Office tools
Initial 6-month contract, with expectation for extension or to be made permanent with the end client.
Prime Client Service Manager employer: G MASS
Contact Detail:
G MASS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prime Client Service Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges faced by hedge funds and asset managers. Understanding their operational queries and how your role as a Prime Client Service Manager can alleviate these issues will set you apart during discussions.
✨Tip Number 2
Network within the financial services industry, particularly with professionals who have experience in Prime Brokerage. Attend relevant events or webinars to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Brush up on your knowledge of risk management practices, especially in relation to market, credit, and operational risks. Being able to discuss these topics confidently will demonstrate your preparedness for the role.
✨Tip Number 4
Showcase your organisational and project management skills through examples from your previous roles. Be ready to discuss how you've effectively managed high volumes of queries and prioritised tasks in a fast-paced environment.
We think you need these skills to ace Prime Client Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service, particularly within Prime Brokerage. Emphasise your understanding of operational queries and risk management, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to manage client relationships and handle high volumes of queries effectively.
Highlight Relevant Skills: Clearly outline your skills related to project management, communication, and commercial awareness. Use examples from your past roles to illustrate how you have successfully navigated similar challenges.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this industry.
How to prepare for a job interview at G MASS
✨Showcase Your Client Management Skills
As a Prime Client Service Manager, you'll be the main point of contact for clients. Be prepared to discuss your previous experiences managing client relationships, particularly with hedge funds and asset managers. Highlight specific examples where you successfully resolved issues or improved client satisfaction.
✨Demonstrate Your Understanding of Prime Operations
Make sure you have a solid grasp of Prime operations, including trade flows and lifecycle events. During the interview, be ready to explain these concepts clearly and how they relate to the role. This will show that you are not only knowledgeable but also capable of handling the complexities of the position.
✨Emphasise Your Risk Management Approach
Given the importance of risk management in this role, be prepared to discuss your disciplined approach to identifying and mitigating risks. Share examples of how you've managed operational, compliance, or market risks in past roles, and how this experience will benefit the team.
✨Prepare for Team Collaboration Questions
This role requires effective collaboration with various internal teams. Think of instances where you've worked closely with product, risk, or operations teams to deliver exceptional service. Be ready to discuss how you communicate and coordinate with others to achieve common goals.
