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- Tasks: Lead and motivate a retail team to achieve sales targets and ensure excellent customer service.
- Company: Join Goodhood, a vibrant retail brand known for its unique style and community focus.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that values creativity, teamwork, and customer satisfaction.
- Qualifications: Previous supervisory experience and confidence in leading a team are essential.
- Other info: Experience with Shopify or Brightpearl is a plus; send your CV and cover letter to apply.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
- SALES TEAM AND ACHIEVING TARGETS
- Report to the store management team daily, ensuring clear communication throughout.
- Participate with the management of store staff, always acting as a professional point of contact.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs.
- Oversee all staff are briefed and aware of daily and weekly sales targets.
- Delegate roles and responsibilities daily to shop staff.
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily.
- Foster a positive and collaborative team environment, empower team members.
- Ensure staff are delivering high levels of excellent customer service.
- Participate and contribute to Goodhood shop staff team training sessions.
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team.
- Liaise with brands on gifting and incentives for store staff.
- Deal with any customer complaints and issues.
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation.
- Daily upkeep and standards walk around the store to rectify any issues.
- Ensure visual merchandising is kept to the Goodhood standard.
- Ensure shop floor is clean and tidy daily at all times without exception.
- Make sure the shop fixtures and fittings are in working order and immaculate.
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed.
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor.
- Liaise with warehouse regarding missing stock and stock replenishment.
- Check products are priced correctly, and security tagged.
- Ensure stock is replenished and the shop floor is fully stocked.
- Always set a professional standard.
Preferable Skills:
- Previous experience as a supervisor.
- Confident and assertive, able to manage and strive a team.
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: SUBJECT: Store Supervisor
Retail Supervisor (Supervisor) employer: Goodhood Store
Contact Detail:
Goodhood Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (Supervisor)
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully motivated and managed a team in the past. This will demonstrate your ability to lead effectively at Goodhood.
✨Tip Number 2
Familiarise yourself with Goodhood's brand values and customer service standards. Being able to discuss how you align with these values will show that you're a good fit for the team and understand the company culture.
✨Tip Number 3
Prepare to discuss your experience with sales targets and KPIs. Be ready to explain how you've previously monitored performance and driven results, as this is crucial for the Retail Supervisor role.
✨Tip Number 4
If you have experience with Shopify or Brightpearl, make sure to highlight this during your conversation. Even if it's not a requirement, showing familiarity with these platforms can set you apart from other candidates.
We think you need these skills to ace Retail Supervisor (Supervisor)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and any relevant skills that align with the responsibilities listed in the job description. Use specific examples to demonstrate your leadership abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and ability to motivate a team make you a perfect fit for Goodhood. Be sure to address the key responsibilities outlined in the job description.
Showcase Customer Service Skills: Since customer service is a crucial part of the role, include examples in your application that demonstrate your ability to handle customer complaints and ensure high levels of service. This will show that you understand the importance of this aspect in retail.
Highlight Relevant Software Experience: If you have experience with Shopify or Brightpearl, be sure to mention it in your application. This could give you an edge over other candidates, as familiarity with these platforms is beneficial for the role.
How to prepare for a job interview at Goodhood Store
✨Show Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or achieved sales targets.
✨Know the Company and Its Values
Research Goodhood and understand its brand values and customer service philosophy. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining their high standards.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills, especially regarding team dynamics and customer service. Think of specific scenarios where you handled complaints or improved team performance, and be ready to share those stories.
✨Demonstrate Your Sales Acumen
Since achieving sales targets is a key responsibility, be prepared to discuss your experience with sales strategies. Highlight any tools or methods you've used in the past to monitor sales performance and drive results.
