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- Tasks: Coordinate client services and manage scheduling inquiries to ensure timely support.
- Company: Sublime Care empowers individuals with disabilities, providing tailored support across various services.
- Benefits: Earn while you learn with $26 per hour, plus super and mobile phone provided.
- Why this job: Join a passionate team making a real difference in the community with opportunities for growth.
- Qualifications: Strong communication skills, empathy, computer proficiency, and a commitment to a 12-month traineeship.
- Other info: Full-time role, Monday to Friday, with team-building activities and access to professional support services.
Location: Wallsend Head Office
Details:
- Full time 0830-1630 Monday to Friday
- $26 per hour + super + on-call allowances
About the Role:
Seeking a strong communicator and quick learner - get ready to build a career! This role will play a key part in ensuring our customers receive their scheduled supports on time. Key responsibilities include:
- Coordinating client services according to their preferences and needs
- Acting as the primary point of contact for clients and workers to address scheduling inquiries
- Managing last-minute changes
Role Criteria:
- Experience delivering customer service using professional verbal/written communication skills
- Eagerness to create and maintain rosters for community members
- Strong empathy and compassion for others
- Competent computer skills and proficiency in using various online platforms
- Self-motivated with a drive to learn and grow within the community services industry
- Ability to prioritise tasks effectively in a fast-paced environment while maintaining strong attention to detail
- Committed to completing a 12-month traineeship
Benefits:
- A stable full-time role with the opportunity to earn while you learn!
- Monday to Friday role (plus participation in on-call rotating roster = extra experience and $!)
- Above trainee award wages - $26 per hour plus super
- Mobile phone and laptop provided
- Regular team building activities
- Access to professional and free EAP services
How To Apply:
If you’re ready to join a passionate, dedicated team and make a real difference, we’d love to hear from you! Submit your resume and cover letter today, addressing the role requirements. Please note: applications received without a cover letter will not be considered.
We are an equal opportunity employer; we celebrate diversity and encourage all eligible candidates to apply!
For questions or assistance with your application, please reach out: phone 49112380 option 4.
Who is Sublime Care?
Founded in 2019, we started with a passionate, close-knit team driven by a mission: to empower individuals with disabilities, helping them confidently navigate the NDIS landscape. Today, we’ve grown to a team of over 150 professionals across the Hunter and Western Sydney regions, delivering tailored, person-centred support services to over 500 participants across Aged Care, Disability Community Care and Accommodation, and Allied Health.
Our Key Values:
- Inclusivity: everyone is welcome and can feel safe here
- Improving: we ask why and find opportunities in hurdles
- Efficiency: we optimise our resources for maximum productivity
- Passion: our team is here for the right reasons and takes pride in our work
Traineeship: Roster Administrator employer: Sublime
Contact Detail:
Sublime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traineeship: Roster Administrator
✨Tip Number 1
Familiarise yourself with the NDIS framework and community services sector. Understanding the context in which Sublime Care operates will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the role requires strong verbal and written communication, simulating client interactions can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Showcase your organisational skills by preparing a mock roster. This will give you practical experience in managing schedules and demonstrate your ability to prioritise tasks effectively, which is crucial for the Roster Administrator position.
✨Tip Number 4
Network with current or former employees of Sublime Care. They can provide valuable insights into the company culture and expectations, helping you tailor your approach and stand out as a candidate who truly understands the organisation.
We think you need these skills to ace Traineeship: Roster Administrator
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to address the specific role requirements mentioned in the job description. Highlight your customer service experience and communication skills, as these are key for the Roster Administrator position.
Showcase Relevant Skills: In your CV, emphasise your computer skills and any experience with online platforms. Mention your ability to prioritise tasks and your eagerness to learn, as these traits are essential for success in this traineeship.
Express Your Passion: Convey your empathy and compassion for others in both your cover letter and CV. This role requires a strong commitment to supporting community members, so sharing personal experiences or motivations can make your application stand out.
Proofread Your Application: Before submitting, double-check your resume and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Roster Administrator.
How to prepare for a job interview at Sublime
✨Showcase Your Communication Skills
As a Roster Administrator, strong verbal and written communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might want to share examples of how you've successfully handled customer inquiries or resolved scheduling issues in the past.
✨Highlight Your Empathy and Compassion
This role requires a strong sense of empathy and compassion for others. During the interview, share personal experiences that showcase your understanding of client needs and how you’ve gone above and beyond to support them. This will help the interviewer see your commitment to the community services industry.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the role, it's important to show that you can prioritise tasks effectively. Prepare to discuss how you manage your time and organise your workload, especially when faced with last-minute changes. Providing specific examples will strengthen your case.
✨Express Your Eagerness to Learn
Since this is a traineeship, showing your motivation to learn and grow is crucial. Talk about your willingness to embrace new challenges and how you plan to develop your skills throughout the traineeship. This will convey your dedication to making a long-term impact in the role.
