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- Tasks: Lead a passionate team in delivering exceptional fine dining and five-star hospitality.
- Company: Join the award-winning Brockencote Hall Hotel, celebrated for its character and commitment to staff development.
- Benefits: Enjoy generous time off, private healthcare, and exclusive discounts at over 800 retailers.
- Why this job: Be part of a thriving culture that values your growth and wellbeing while making a real impact.
- Qualifications: Proven experience in luxury hotel management with a focus on financial acumen and team leadership.
- Other info: Embrace a modern workplace with a strong emphasis on sustainability and employee voice.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.
It’s a special moment in time at Brockencote Hall Hotel – the most intimate of our Eden Hotel Collection, but one with real character, soul and ambition. With a loyal following, a beautifully maintained estate, and a kitchen proudly delivering 3 AA Rosette dining, Brockencote is poised for its next chapter.
We’re looking for a General Manager who’s ready to take the next step in their career, and someone with a genuine passion for fine dining and five-star hospitality. You’ll be inheriting an exceptional team that blends long-standing talent with up-and-coming leaders from our development programme – and we’re proud to say we’ve created a culture where people thrive.
We’re a business that truly believes in developing its people. In fact, our current General Managers have celebrated 11 promotions between them and an average tenure of 12 years – a proud statistic for us and something we’re committed to continuing.
As General Manager, you will have the opportunity to make your commercial mark – from weddings to events, and F&B to occupancy supported by central support functions. With the hotel fully operational 5 days out of 7 days each week, it’s one of those rare roles in hospitality where quality of life and career ambition can genuinely go hand in hand.
What you’ll need:
- Proven recent experience as General/Hotel Manager or you could be a DGM with significant experience within a red star luxury hotel environment, to 3 AA Rosette food standards.
- Financially astute with a keen eye for numbers, driven by the desire to maximise sales and profitability, delivering this through creative sales and marketing activity.
- Exceptional leadership skills, with proven results at recognising and developing talent to retain your team.
- A commercial mindset with the ability to spot and unlock revenue opportunities.
- Highly credible with the ability to develop relationships across all levels of the business, using this to influence business success.
- A genuine passion for hospitality, with guest satisfaction at the heart of every decision you make.
- Experience within a strong weddings environment would be an advantage.
What’s in it for you?
- Bonus potential of up to 10% of salary.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Family Focused Benefits: Private healthcare, with the option to enhance your cover for family and Death in Service benefit of 4 x salary.
- Personal development – leadership coaching.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
- We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives.
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network within the hospitality industry, especially with professionals who have experience in luxury hotels or fine dining. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the Eden Hotel Collection and its values. Understanding their commitment to employee wellbeing and development will help you align your approach and demonstrate how you can contribute to their culture during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your ability to motivate staff and drive performance, as this is crucial for a General Manager role.
✨Tip Number 4
Research current trends in the hospitality industry, particularly around guest satisfaction and revenue generation. Being knowledgeable about these topics will allow you to speak confidently about how you can enhance the hotel's offerings and profitability.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in fine dining and five-star hospitality. Emphasise any leadership roles and achievements that demonstrate your ability to motivate and develop a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific examples of how you've maximised sales and profitability in previous positions, and how you can contribute to the success of Brockencote Hall Hotel.
Showcase Your Financial Acumen: In your application, include details about your financial management skills. Provide examples of how you've successfully driven revenue growth and managed budgets in past roles, as this is crucial for the General Manager position.
Highlight Your People Skills: Demonstrate your exceptional leadership and motivational skills in your application. Include anecdotes that showcase your ability to recognise and develop talent within your team, as well as your commitment to creating a positive workplace culture.
How to prepare for a job interview at Eden Hotel Collection
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for fine dining and five-star hospitality during the interview. Share specific experiences that highlight your commitment to guest satisfaction and how you’ve gone above and beyond in previous roles.
✨Demonstrate Leadership Skills
As a General Manager, strong leadership is crucial. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in the past. Highlight any successful initiatives you've led that improved team performance or morale.
✨Be Financially Savvy
Since the role requires a keen eye for numbers, come ready to discuss your experience with financial management. Talk about how you've maximised sales and profitability in previous positions, and be prepared to share creative sales and marketing strategies you've implemented.
✨Understand the Company Culture
Research Brockencote Hall Hotel and the Eden Hotel Collection to understand their values and culture. During the interview, align your answers with their focus on employee wellbeing, development, and collaboration. This shows that you’re not just looking for a job, but a place where you can contribute positively.
