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- Tasks: Serve guests with a smile and create memorable dining experiences.
- Company: Join the award-winning Eden Hotel Collection, recognised for employee wellbeing and hospitality excellence.
- Benefits: Enjoy flexible contracts, generous time off, and exclusive discounts at over 800 retailers.
- Why this job: Be part of a vibrant team in a supportive culture that values your growth and happiness.
- Qualifications: Bring your passion for hospitality and excellent communication skills; experience is a plus!
- Other info: Live-in accommodation available and opportunities for career development through apprenticeships.
Weâre proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence. Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.
We offer minimum 40-hour per week employment contracts, but we understand that everyoneâs needs are different. Thatâs why weâre happy to discuss part-time and casual contracts to fit around your individual schedule.
What We Offer:
- Full-time (40 hours per week) Part-time and Casual Contracts tailored to your lifestyle.
- Overtime Pay â youâll be paid for every hour worked beyond your contracted hours.
Whether youâre seeking a full-time role or looking for part-time work that fits around other commitments, we have different options available.
What youâll need to be a great Food & Beverage Assistant:
- To be professional, knowledgeable and dedicated to delivering first class experiences to guests; high standards will be second nature to you.
- Comfortable working within a volume led environment, as well as more intimate fine dining setting.
- Excellent communication skills, and level of English â both written and spoken; with the confidence to build relationships with the wider hotel team and guests.
- To enjoy working in a fast paced environment with a âcan doâ attitude and to love the buzz of being busy.
- Experience working within an environment within the consortia's of Pride of Britain, Relais & Chateaux or Small Luxury Hotels of the World would be ideal.
Whatâs in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Live-in: Accommodation available.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: Weâre here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Commâs: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for lifeâs key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: âYou said, we didââbecause we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
Weâre proud members of the Hoteliersâ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Waiter/Waitress
â¨Tip Number 1
Familiarise yourself with the Eden Hotel Collection and their values. Understanding their commitment to employee wellbeing and their award-winning culture will help you align your responses during interviews, showcasing that youâre a good fit for their team.
â¨Tip Number 2
Highlight any previous experience in high-pressure environments, especially in fine dining or hospitality settings. Be ready to share specific examples of how you handled busy shifts or difficult situations, as this will demonstrate your ability to thrive in a fast-paced role.
â¨Tip Number 3
Engage with the Eden Hotel Collection on social media, particularly Instagram. This not only shows your interest in the company but also gives you insights into their culture and current events, which can be useful talking points during your interview.
â¨Tip Number 4
Prepare to discuss your communication skills and how you build relationships with guests and team members. Since excellent communication is key for this role, think of examples where you successfully connected with customers or resolved conflicts.
We think you need these skills to ace Waiter/Waitress
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in food and beverage roles. Emphasise any previous work in high-pressure environments or fine dining settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific experiences where you went above and beyond for guests, and express your enthusiasm for working at Eden Hotel Collection.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with team members and guests in past positions. This could include resolving conflicts or enhancing guest experiences.
Show Your Flexibility: Mention your availability and willingness to work various shifts, including part-time or casual contracts. Highlighting your adaptability will show that you can fit into their diverse scheduling needs.
How to prepare for a job interview at Eden Hotel Collection
â¨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing excellent service and creating memorable guest experiences.
â¨Demonstrate Communication Skills
Since excellent communication is key in this role, prepare to showcase your ability to engage with both guests and team members. Practice clear and confident responses to common interview questions to reflect your strong communication skills.
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in a busy restaurant environment. Think of examples from your past experiences where you successfully managed challenges or provided exceptional service.
â¨Research the Company Culture
Familiarise yourself with the values and culture of the hotel. Understanding their commitment to employee wellbeing and teamwork will help you align your answers with what they are looking for in a candidate.
