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- Tasks: Support critical network fault resolution and maintain CNI infrastructure.
- Company: Join a leading tech firm in Birmingham focused on national infrastructure.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a vital team ensuring network reliability and customer satisfaction.
- Qualifications: Graduate or Diploma in Telecom with 4-8 years in NOC roles required.
- Other info: SC clearance needed; UK residency for 5 years is mandatory.
The predicted salary is between 36000 - 60000 £ per year.
This is an office-based role and would be willing to work in a 24/7 environment based out of Birmingham.
Undertake or support rapid restoration of Critical National Infrastructure (CNI) network fault resolution within SLA (and prior to critical Service failure where possible).
Take overall proactive responsibility for the technical support / issues arising within the CNI environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments).
Investigate network problems identified using proactive (management) tools - where possible before critical Services are impacted.
Ensure that incidents are escalated according to the Operational Procedures Document as required.
Build and maintain trusted relationships with key customer stakeholders.
In case of incident assure trouble shooting analysis and all the repair actions, including vendor support escalation, to achieve service restoration of IP Network.
Perform proactive maintenance activities to prevent incidents and constantly optimize the network. Take corrective measures based on performance management and indicators trend analysis.
Skills:
- Very good knowledge of networking principles and protocols: IP technologies, IP (Routing, Switching), BGP, IS-IS protocol.
- Good knowledge of Cisco SD-WAN, Palo Alto SD-WAN, Meraki SD-WAN, Fortinet WAN.
- Knowledge of monitoring systems like Stablenet is an advantage.
- Excellent customer relations skills.
- Good communication skills.
- Good knowledge of spreadsheet reporting/creation.
- Experience in handling and working customer SLA’s.
- Experience in working to deadlines and working under pressure.
- Good problem solving skills.
- Must have experience in working on customer Switched networks.
Please note that SC clearance will be required for this role. Candidates must demonstrate UK residency for a minimum of 5 years to be eligible.
Experience & Qualification:
Graduate or a Diploma in Telecom with 4-8 years of experience working with ISP or telcos in the Enterprise NOC.
Network Operations Center Engineer employer: Pyramid Consulting, Inc
Contact Detail:
Pyramid Consulting, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Center Engineer
✨Tip Number 1
Familiarise yourself with the specific networking technologies mentioned in the job description, such as Cisco SD-WAN and Palo Alto SD-WAN. Having hands-on experience or relevant certifications can significantly boost your chances of impressing the hiring team.
✨Tip Number 2
Network with professionals in the field, especially those who work in NOC environments. Attend industry meetups or online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on your knowledge of IP technologies and troubleshooting methodologies. Being able to demonstrate your problem-solving skills in real-time scenarios will set you apart from other candidates.
✨Tip Number 4
Showcase your customer relations skills during any interactions with our team. Since building trusted relationships with stakeholders is crucial for this role, emphasising your communication abilities can make a positive impression.
We think you need these skills to ace Network Operations Center Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in networking principles and protocols, especially IP technologies and SD-WAN. Use specific examples from your past roles that demonstrate your ability to handle network fault resolution and customer SLA management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the NOC Engineer position and explain how your skills align with the job requirements. Mention your experience in proactive maintenance activities and your ability to work under pressure, as these are crucial for this role.
Showcase Problem-Solving Skills: Provide examples of how you've successfully resolved network issues in previous positions. Highlight any experience you have with troubleshooting analysis and vendor support escalation, as these will be key aspects of the job.
Highlight Communication Skills: Since excellent customer relations skills are essential for this role, include instances where you've effectively communicated with stakeholders or worked within a team to resolve incidents. This will demonstrate your ability to build trusted relationships in a technical environment.
How to prepare for a job interview at Pyramid Consulting, Inc
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of networking principles and protocols, especially IP technologies, BGP, and IS-IS. Be prepared to discuss your experience with Cisco SD-WAN, Palo Alto SD-WAN, and other relevant technologies, as this will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past incidents you've resolved, focusing on your troubleshooting process and how you escalated issues when necessary. This will highlight your ability to work under pressure and meet customer SLAs, which is crucial for a NOC Engineer.
✨Emphasise Communication and Customer Relations
Since building trusted relationships with key stakeholders is vital, be ready to discuss how you've effectively communicated with customers in previous roles. Share specific instances where your communication skills helped resolve issues or improve customer satisfaction.
✨Understand the Importance of Proactive Maintenance
Be prepared to talk about your experience with proactive maintenance activities and how you've used performance management tools to prevent incidents. This shows that you not only react to problems but also take steps to optimise network performance before issues arise.
