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- Tasks: Greet members, assist with drinks, and manage concierge services at our exclusive Club.
- Company: Join a prestigious London Club known for exceptional service and a vibrant atmosphere.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make lasting connections.
- Qualifications: No specific experience required; just bring your passion for hospitality and a friendly attitude.
- Other info: Weekend shifts may be required; perfect for students looking to gain valuable work experience.
The predicted salary is between 28800 - 28800 £ per year.
Location: London
On-site, shift schedule (occasional weekend work)
Perm
Salary: £28.8k
We are looking for a capable and professional front of house candidate to provide excellent customer service to members and their guests.
Responsibilities:
- To meet and greet all members and guests on entering the Club
- To host the restaurant and lounges and assist with drinks service
- To present and offer concierge services to our Members.
- To actively promote the Club’s private areas and outlets.
- To answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed
- To ensure exceptional levels of customer service at all times
- To ensure that all restaurant enquiries are dealt with professionally and any special requests are communicated
- To ensure all the shoe polish, pressing and dry cleaning enquiries are dealt with promptly and efficiently
- To communicate fully with the housekeeping team when a Member is leaving the Club in order to allow them to access the bedroom.
- To ensure total confidentiality with regard to all Members and guests profiles and requirements and to protect them from the media
- To ensure all guests are accommodated, according to Club standard
- To become fully conversant with all Front of House related systems and equipment
- To ensure all relevant issues relating to housekeeping and maintenance are communicated appropriately
- To ensure that all guest complaints, queries and requests are dealt with professionally and quickly and communicated to the Reception & Events Manager
- To be fully conversant with all the dining options, club facilities, packages and upcoming events
- To assist the Reception Manager with taking short lead meetings and private dining bookings
- To handle incoming enquiries for The Private Screening Room on behalf of Dunhill Retail
- To be fully aware of which events are taking place at the Club in order to advise Members when requested
- To carry out any reasonable request by senior management
- To ensure that you are aware of and adhere to health and safety, fire and bomb threat procedures
- Report any item which causes concern to staff or Members
- Sole responsibility of any Duty Manager tasks on weekend shift
- Take care of any housekeeping or food and beverage related requests on a weekend shift and ensure the Members are taken care of.
- Be familiar with any health and safety risks when on weekend shift
Contact Detail:
LMA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vacature medewerker receptie
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered by the Club. Knowing the ins and outs of what you’ll be promoting will help you engage confidently with members and guests, making a great first impression.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves handling complaints and special requests, being prepared for different situations will demonstrate your capability and professionalism during the interview.
✨Tip Number 3
Network with current or former employees of the Club if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Be ready to discuss your experience with front of house systems and equipment. Highlighting your familiarity with technology used in similar roles can set you apart from other candidates and show that you’re prepared for the job.
We think you need these skills to ace Vacature medewerker receptie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front of house roles. Emphasise any previous positions where you greeted guests, handled enquiries, or worked in hospitality.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific skills that align with the job description, such as communication, problem-solving, and attention to detail.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as multitasking, professionalism, and familiarity with hospitality systems. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LMA Recruitment
✨Showcase Your Customer Service Skills
As a front of house candidate, it's crucial to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints, highlighting your professionalism and approachability.
✨Know the Club Inside Out
Familiarise yourself with the club's facilities, dining options, and upcoming events. This knowledge will not only impress the interviewers but also show your genuine interest in the role and the establishment.
✨Practice Professional Communication
Since you'll be answering calls and interacting with members and guests, practice your communication skills. Be clear, concise, and polite in your responses, and consider role-playing common scenarios with a friend to build confidence.
✨Understand Confidentiality and Safety Protocols
Given the importance of confidentiality and safety in this role, be prepared to discuss how you would handle sensitive information and emergency situations. Familiarise yourself with general health and safety practices to demonstrate your readiness for the responsibilities.
