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For Companies At a Glance
- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension with up to 10% employer contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 03-12-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultationsÂ
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you can support and develop your team. Think of examples from your past experiences where you've successfully coached or mentored others, as this is a key aspect of the Customer Team Leader role.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Consider scenarios where you've had to handle challenging situations in a customer service environment, as this will show your ability to manage the store effectively.
✨Tip Number 4
Show enthusiasm for the role by expressing your willingness to work flexible hours. Highlighting your adaptability will reassure the hiring team that you're committed to meeting the needs of the store and its customers.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues. Provide examples from your past experiences where you demonstrated great people skills, as this is crucial for the role.
Highlight Leadership Experience: If you have any previous experience in leading or coaching a team, make sure to mention it. Discuss how you can support and develop your team while also being hands-on in the store.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, as they will help you get comfortable with the format and types of questions you may encounter.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've handled customer interactions in the past, especially challenging situations, to showcase your skills.
✨Emphasise Team Leadership Experience
Highlight any previous experience you have in leading or coaching a team. Discuss how you foster an inclusive culture and support your colleagues, as this is crucial for the role.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to different working hours, including early mornings and late evenings.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved problems in a retail environment. This could include managing stock accuracy or ensuring store safety, which are key responsibilities of the role.
