Customer Success Manager EMEA (All Genders)

Social network you want to login/join with: Customer Success Manager EMEA (All Genders), London col-narrow-left Client: Dailymotion Location: London, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 4dee75739f22 Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Job Description Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team. As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention. Your scope will include, but is not limited to, the following: Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives Expand and develop client relationship (client retention, growth, renewal, and client satisfaction) Ability to work on push to increase revenue on his/her portfolio Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports Collaborate with AdOps team to secure campaign delivery Collaborate with Sales Marketing team to build strong and effective media and insights solutions Qualifications At least 2years of experience in adtech, media agency or saleshouse on a similar position First experience with the UK market is appreciated Understanding of key notions in programmatic and digital advertising ecosystem Excellent organizational, interpersonal, and communication (written and verbal) skills Fluent in English and French Solid computer skills including advanced knowledge of MS Suite Ability to handle multiple priorities Strong analytical skills Problem identifier and problem solver Ability to function equally well independently and as part of a team #J-18808-Ljbffr