Implementation Associate (Hybrid)

Role Overview: As a Client Success Associate, you’ll be responsible for supporting client relationships from onboarding through to retention. You’ll be the first point of contact for clients, ensuring their goals are met, their challenges are resolved quickly, and that their experience with One Sided Coin is nothing short of exceptional.

What You’ll Do:
Guide new clients through onboarding and setup processes
Maintain regular communication to ensure high satisfaction and alignment
Monitor progress and proactively identify areas for improvement
Collaborate with internal teams to ensure timely and accurate project delivery
Track client health metrics, renewals, and satisfaction scores
Help build client reports and participate in review meetings
Assist in identifying upsell or expansion opportunities

What You’ll Bring:
~1+ year of experience in a client-facing role (Customer Success, Account Management, Sales Support, or similar)
~ Excellent communication and interpersonal skills
~ Strong organisational and multitasking abilities
~ Familiarity with CRM tools and reporting platforms is a plus
~ A proactive mindset and genuine desire to help clients succeed
~ A team player with a solution-oriented attitude

Why Join One Sided Coin?
A collaborative and supportive team environment
Clear career progression pathways
Hybrid flexibility with an Edinburgh HQ base
Regular team socials and client event opportunities
Ongoing training and professional development