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For Companies At a Glance
- Tasks: Manage client accounts, drive growth, and ensure successful solution delivery.
- Company: Join a fast-growing tech company in Belfast focused on innovation.
- Benefits: Enjoy a supportive environment with opportunities for professional development and career progression.
- Why this job: Be part of a dynamic team that values initiative and long-term impact.
- Qualifications: 1 year in a customer-facing role, strong analytical skills, and proficiency in Excel required.
- Other info: Occasional UK travel for meetings and events may be necessary.
The predicted salary is between 30000 - 42000 £ per year.
Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients. This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.
Key Responsibilities
- Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities
- Lead contract negotiations and upsell discussions that align client and company goals
- Represent the business at external meetings, industry conferences, and events (occasional UK travel required)
- Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts
- Support the onboarding of new clients and coordinate smooth handovers between teams
- Monitor account performance and provide regular updates and reports to both internal stakeholders and clients
- Stay up to date with market, industry, and customer trends to drive strategic growth opportunities
- Assist junior colleagues where appropriate and contribute to knowledge sharing within the team
- Resolve product-related issues efficiently by liaising with technical teams
What you’ll need for success:
- Minimum 1 year of experience in a customer-facing or account management role, preferably within technology, insurance, financial services, utilities, or consulting
- Proven experience managing multiple B2B accounts in a target-driven environment
- Strong analytical abilities and excellent proficiency in Microsoft Excel
- Excellent verbal and written communication skills
- Self-motivated with a demonstrable ability to learn new skills independently
- Familiarity with data-driven customer success strategies and/or CRM platforms
Customer Success Executive employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the latest trends in customer success and B2B account management. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the technology sector, especially those who work in customer success roles. Attend industry events or webinars to build connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight any growth opportunities you identified and how you contributed to client satisfaction and retention.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive customer success strategies. Familiarity with CRM platforms can be a great talking point, so brush up on any relevant tools you've used.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in technology or B2B account management. Use specific examples to demonstrate your success in managing client relationships and driving growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the role. Mention how your skills align with the company's goals and how you can contribute to their growth.
Highlight Relevant Skills: Emphasise your analytical abilities and proficiency in Microsoft Excel, as these are crucial for monitoring account performance. Also, mention any experience with CRM platforms or data-driven strategies.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, consider including examples of how you've effectively communicated with clients or collaborated with cross-functional teams in previous roles.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer-facing positions. Highlight specific examples where you successfully managed B2B accounts and drove growth, as this will demonstrate your capability to handle the responsibilities of a Customer Success Executive.
✨Demonstrate Analytical Skills
Since strong analytical abilities are crucial for this role, come equipped with examples of how you've used data to inform decisions or improve client outcomes. Familiarity with Microsoft Excel is a must, so be ready to discuss any relevant projects or analyses you've conducted.
✨Prepare for Contract Negotiations
As contract negotiations and upselling are key parts of the job, think about past experiences where you successfully navigated these discussions. Be ready to articulate your approach and how you align client needs with company goals.
✨Stay Updated on Industry Trends
Research current trends in the technology sector and customer success strategies. Being knowledgeable about market developments will not only impress your interviewers but also show that you're proactive and committed to driving strategic growth.
