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For Companies At a Glance
- Tasks: Investigate and resolve customer complaints about Pensions and Life Assurance products.
- Company: Capita is a leading Financial Services provider committed to equal opportunities.
- Benefits: Enjoy hybrid work, competitive salary, matched pension, and various lifestyle discounts.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Customer service experience is essential; previous financial services experience is a plus.
- Other info: Disability confident employer offering inclusive recruitment processes.
The predicted salary is between 19200 - 33600 £ per year.
Capita is looking for a Complaints Handler to work for our one of our key Financial Services accounts, on a full time permanent basis.
The role will be investigating and handling initial complaints about various products, mainly Pensions and Life Assurance products – ideally you will have previous experience in Financial Services or Life & Pensions, however full training will be provided on all the various products we deal with.
The role will be working on a hybrid arrangement, mainly working from home, however there may be need for visits to the offices in either Swindon or Cheltenham – as such you’ll need to be based commuting distance from either location.
Capita is an equal opportunity and disability confident employer.
What will you deliver?
The role of this team is to be the initial escalation point for any complaints that are made to our busy contact team.
From there, you will investigate the nature of the complaint, and make every effort to resolve this with the customer by telephone, before any further escalation to the complaints department.
Customer service and satisfaction is key to our business, so this is a very important role in a busy operation.
Do you like working with people? Enjoy using your initiative and taking responsibility for your actions? Are you a problem solver, who’s motivated and looking for a new opportunity?, * Ideally previous experience within the Financial Services / Life & Pensions industry.
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Customer service experience is essential, with experience in resolving customer complaints.
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The ability to build relationships and rapport with customer, many of whom will be unhappy for various reasons.
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Able to work under pressure and manage your own workloads effectively.
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Be a team player – this team work closely together to ensure the best outcome for our customers.
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Good problem-solving skills., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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A starting salary of up to £24,000 per annum dependent on experience.
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Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
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Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website., Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.
Complaint Handler - Life & Pensions employer: Capita resourcing
Contact Detail:
Capita resourcing Recruiting Team
+447784237318
reasonableadjustments@capita.com
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler - Life & Pensions
✨Tip Number 1
Familiarize yourself with common complaints in the Life & Pensions sector. Understanding typical issues that customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Highlight your customer service experience. Be ready to share specific examples of how you've successfully resolved complaints in the past, as this will show your capability to handle similar situations at Capita.
✨Tip Number 3
Prepare to discuss your ability to work under pressure. Think of instances where you've managed a heavy workload or dealt with difficult customers, as this will illustrate your resilience and teamwork skills.
✨Tip Number 4
Research Capita's values and commitment to inclusivity. Being knowledgeable about the company culture can help you align your answers with their expectations and show that you're a good fit for their team.
We think you need these skills to ace Complaint Handler - Life & Pensions
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaint Handler in the Life & Pensions sector. Familiarize yourself with common complaints and resolutions in this field.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in Financial Services or customer service roles. Mention specific instances where you successfully resolved complaints or built rapport with customers.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Provide examples of how you've handled difficult situations or complaints in the past, showcasing your initiative and responsibility.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'customer service', 'complaints handling', and 'team player' to align your application with what Capita is looking for.
How to prepare for a job interview at Capita resourcing
✨Show Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples of how you've successfully resolved complaints in the past. Highlight your ability to empathize with customers and maintain a positive attitude even in challenging situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your problem-solving approach. Think of scenarios where you had to investigate a complaint and how you navigated through the process to find a resolution. This will showcase your critical thinking skills and initiative.
✨Familiarize Yourself with Financial Services
Even if you don't have direct experience in Life & Pensions, it’s beneficial to familiarize yourself with basic concepts in financial services. This knowledge can help you feel more confident during the interview and demonstrate your commitment to learning.
✨Emphasize Teamwork
Capita values teamwork, so be ready to discuss how you work collaboratively with others. Share examples of how you've contributed to a team environment and supported colleagues in achieving common goals, especially in high-pressure situations.
