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- Tasks: Join us as a Delivery Engineer, supporting and deploying cutting-edge optical network monitoring systems.
- Company: VIAVI is a leader in network solutions with over 100 years of innovation and customer success.
- Benefits: Enjoy a dynamic work environment, opportunities for travel, and a culture that values collaboration and growth.
- Why this job: Be at the forefront of technology, working with diverse teams to solve real-world challenges and delight customers.
- Qualifications: You need a degree in engineering or computer science, plus knowledge of fibre optics and Linux systems.
- Other info: Fluency in Italian is required, and you'll travel up to 30% within EMEA.
The predicted salary is between 36000 - 60000 £ per year.
VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers' most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.
We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
This Service Delivery Engineer position located in VIAVI's Edinburgh office will put you right at the centre of the optical network monitoring business within Europe, Middle East & Africa (EMEA). As a highly motivated Delivery Engineer focussed on the support & deployment of VIAVI's optical network monitoring system, you will leverage your experience and technical expertise to collaborate with internal solution architects and members of other cross-functional teams in Sales, Product Line Management (PLM) & Technical Support, to ensure the successful completion of projects.
In this role, you will be a key point of contact with project teams, suppliers and customers throughout entire project lifecycles. You will also be working in the field with our customers and sub-contractors to install and configure our solutions at customer facilities. The successful Service Delivery Engineer will be expected to be a subject matter expert in the details of installing, configuring and troubleshooting this technology. The ability to work in a fast-changing environment, along with others in the team to gain additional insight into methods and procedures, quality improvements and related areas is a key requirement for this role.
Duties and Responsibilities:
- Design, install, configure and troubleshoot optical network monitoring systems.
- Develop process documents, method of procedures and work instructions (time estimates/materials) for customers and suppliers.
- Responsible for training, quality, safety and technical support / issue resolution for client and third-party contractors.
- Perform build/ safety audits and report issues/ non-conformance (including inventory accuracy).
- Maintain an effective relationship with key suppliers, internal departments, and customers as necessary to deliver projects.
- Provide excellent customer service and support.
- Ability to travel up to 30% within EMEA.
Pre-Requisites / Skills / Experience Requirements:
- Knowledge / expertise / in Fibre Optics.
- Fluent (B1/B2 at least) in Italian.
- Bachelor's or master's degree in computer engineering, Electrical Engineering, Computer Science, Physics.
- IT knowledge in Linux Operating Systems, computer networking scripting languages & database technologies.
- Knowledge of optical test equipment (OTDR, OSA, BERT, optical power meter) with various types of optical fibres and fibre optic characterization (FOC) procedures and equipment.
- Knowledge of developing and interpreting network architecture documents.
- Capability to develop and document detailed test plans and network documents.
Personal attributes:
- Customer first mindset. Builds trust confidence and credibility with customers and suppliers (presents well).
- A team player, who communicates well in all settings, shows initiative to get things done and delivers on commitments made in a calm professional manner.
- Calmly resolves conflict manages time and negotiates with consideration.
- Desire to learn.
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
Contact Detail:
MyJobHelper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Engineer
✨Tip Number 1
Familiarise yourself with VIAVI's products and services, especially their optical network monitoring systems. Understanding the technology and its applications will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of VIAVI on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Delivery Engineer role, which can help you tailor your approach when applying.
✨Tip Number 3
Brush up on your technical skills related to fibre optics and Linux operating systems. Being able to discuss your hands-on experience with these technologies will set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to showcase your problem-solving abilities and customer service mindset. Think of examples from your past experiences where you've successfully resolved conflicts or improved processes, as these qualities are highly valued by VIAVI.
We think you need these skills to ace Delivery Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Delivery Engineer position at VIAVI. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with optical network monitoring systems, fibre optics, and any relevant IT knowledge. Use specific examples to demonstrate your expertise in these areas.
Showcase Your Soft Skills: VIAVI values a customer-first mindset and strong communication skills. Make sure to include examples of how you've built trust with customers or resolved conflicts in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MyJobHelper
✨Showcase Your Technical Expertise
As a Delivery Engineer, you'll need to demonstrate your knowledge of fibre optics and optical network monitoring systems. Be prepared to discuss specific technologies you've worked with, such as OTDR or OSA, and how you've applied them in previous roles.
✨Emphasise Your Customer Service Skills
VIAVI values a customer-first mindset, so highlight your experience in providing excellent customer service. Share examples of how you've built trust and credibility with clients, and how you resolved any conflicts that arose during projects.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with cross-functional teams, be ready to discuss your experience collaborating with others. Think of examples where you successfully worked with sales, technical support, or project management teams to achieve project goals.
✨Demonstrate Your Problem-Solving Abilities
The ability to troubleshoot and resolve issues is crucial for this position. Prepare to discuss specific challenges you've faced in past projects and how you approached solving them, particularly in fast-changing environments.
