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- Tasks: Support tenants with housing needs and ensure properties are safe and well-maintained.
- Company: Join Home Group, one of the UK’s top ten Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts on shopping and experiences.
- Why this job: Make a real difference in people's lives while working in a supportive and diverse team.
- Qualifications: Experience in housing management and a proactive attitude are essential.
- Other info: Hybrid working model with travel around properties; enhanced DBS check required.
The predicted salary is between 20800 - 25800 ÂŁ per year.
Darlington - Hybrid working between Darlington and home. Permanent, full time (37.5 hpw) Salary ÂŁ25,838 per annum, with great benefits including Health Cash Plan.
This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP. As our housing and property expert, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. You’ll provide a housing management service, supporting tenants to manage and sustain their tenancies and rent accounts, with the aim of helping them maintain stable accommodation.
Typical day as a Housing Management Coordinator:
- Supporting customers with mental health and complex needs.
- Ensuring that our 15 customer properties are safe and well-maintained, engaging and involving customers in their tenancies.
- Assisting customers with housing benefit claims and ensuring these are reflected on their rent accounts.
- Issuing and signing warning letters and notices when necessary, including attending court if required.
- Preparing properties for new tenants and ensuring vacant or void properties are turned around within set timescales.
- Ensuring health and safety compliance and maintenance standards are met.
Imagine going home each day knowing you’ve helped improve our customers’ lives. Join us at one of the UK’s top ten Great Places to Work!
You bring:
- Experience managing a housing management caseload and overseeing landlord and housing duties.
- Knowledge of re-letting rooms or units, rent collection, and formal tenancy actions.
- Ability to take a lead role within the team, offering guidance and support to colleagues.
- Ability to work independently, positively influencing people from diverse backgrounds.
- A proactive, well-organized, “can do” attitude, capable of working on your own initiative.
- Confidence working collaboratively with colleagues and external partners.
Note: Due to current sponsorship limitations, we are unable to offer sponsorship to external candidates for this role. This is under regular review.
Our team: You’ll join Kim and our passionate Darlington STEP team, who are supportive and dedicated to their work. Looking for a role where you truly belong? Bring your unique skills and experience to make a difference for our customers. Our diverse team is here to support you as you settle in and grow.
Job details:
- Monday to Friday, 9am-5pm
- Based at our Darlington service, with travel around properties.
- Proficient in using technology for support plans, benefit claims, and tenancy sign-ups.
- Must have a vehicle insured for business purposes; mileage paid.
- Enhanced DBS check required; we cover the cost.
A place where you belong: We value authenticity and diversity. Our internal networks and support systems help everyone be their true selves, making Home Group a great place to work.
What’s in it for you?
- 34 days leave (including bank holidays and a personal “me day”), increasing to 39 days, plus volunteering days.
- Health cash plan saving you up to ÂŁ1,140 per year on health costs.
- Over 800 discounts on shopping, holidays, and days out.
- Opportunities for career growth within the organization.
- We prioritize wellbeing and offer tools and support to help you thrive.
Let us know if we can assist you further at recruitment@homegroup.org.uk
Housing Management Coordinator employer: Home Group
Contact Detail:
Home Group Recruiting Team
recruitment@homegroup.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Coordinator
✨Tip Number 1
Familiarise yourself with the local housing regulations and policies in Darlington. Understanding the specific challenges and resources available in the area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in tenancy support or property management. Attend local events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience with managing caseloads and supporting tenants with complex needs. Think of specific examples where you've made a positive impact, as this will showcase your suitability for the role.
✨Tip Number 4
Research StudySmarter and our values, particularly around diversity and inclusion. Being able to articulate how your personal values align with ours can set you apart from other candidates during the interview process.
We think you need these skills to ace Housing Management Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, tenancy support, and any specific skills mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting customers with complex needs. Mention specific examples of how you've successfully managed housing caseloads or improved tenant satisfaction in previous roles.
Highlight Relevant Experience: In your application, emphasise your experience with rent collection, re-letting properties, and compliance with health and safety standards. This will show that you understand the responsibilities of the Housing Management Coordinator role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Home Group
✨Show Your Passion for Housing Management
Make sure to express your enthusiasm for housing management during the interview. Share specific examples of how you've positively impacted tenants' lives in previous roles, as this will demonstrate your commitment to the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex tenant situations. Prepare by thinking of past experiences where you successfully managed similar challenges, and be ready to discuss your approach.
✨Highlight Your Teamwork Skills
Since the role involves working collaboratively with colleagues and external partners, be prepared to discuss how you've effectively worked in teams before. Share examples of how you’ve supported colleagues or led initiatives that benefited the team.
✨Demonstrate Your Organisational Skills
As a Housing Management Coordinator, you'll need to manage multiple tasks efficiently. Be ready to talk about your organisational strategies and tools you use to keep track of your responsibilities, ensuring nothing falls through the cracks.
