Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Repair and secure broken windows and doors while providing excellent customer service.
- Company: Join a leading home improvement services provider known for exceptional products and customer care.
- Benefits: Enjoy competitive pay, 22 days leave, team events, and a strong development scheme.
- Why this job: Make a real impact in customers' lives while working in a supportive and dynamic team.
- Qualifications: Valid driving license required; experience in glazing or locksmithing is a plus.
- Other info: Work a 4 on 4 off shift pattern, ensuring work-life balance.
The predicted salary is between 22000 - 29000 £ per year.
Emergency Maintenance Engineer
£26,500 (plus OT and bonus!)
Kings Langley, North London, Herts and Bucks
Company Van Provided
Join a Leading Home Improvement Services Provider!
Are you ready to work with a company setting new standards in responsive, pre-planned, and emergency at home glass and glazing services? Known for exceptional products and unbeatable customer service, our client is seeking a dynamic individual to join their team. You would be repairing, gaining entry, and boarding up broken windows and doors.
Benefits:
- Strong internal development and progression scheme!
- Hard working and great company culture
- Social Events and Team Building!
- 22 Days annual leave + Bank Holidays
- Medicash Plan
- Christmas Party
- Refer a friend scheme
- Enhanced annual leave option - Buy & Sell
- Life Assurance
- Colleague recognition schemes
- Enhanced Family Leave
- Competitive salary packages!
As an integral part of the customer journey, you will:
- Be the first on-site point of contact, communicating effectively with customers to understand their needs and explain the company’s role and next steps.
- Assess and validate claims by reviewing damage, taking detailed photographs, and accurately documenting all areas requiring attention.
- Carry out necessary safety, security, or repair measures, adhering to all operational and legislative standards.
- Conduct damage surveys, measure accurately, and specify required work or parts for straightforward cases.
- Use a Personal Digital Assistant (PDA) to ensure all information is accurately recorded and compliance steps are followed.
- Complete and submit all required paperwork, time sheets, activity logs, and vehicle checks promptly.
- Adhere to all Health & Safety and Information Security protocols.
- Perform additional duties as required, within the scope and competence of the role.
To thrive in this role, you will bring:
- Essential: A valid driving license.
- Experience as a Glazier or locksmith would be desirable
- Desirable: Basic within a trade such as glazing, locksmithing, or fitting. Relevant trade qualifications are a bonus but not required.
- A personal, approachable, and empathetic demeanour that puts customers at ease.
- Strong communication skills, with the ability to explain and empathize effectively.
- A customer-first mindset, ensuring the best possible experience at every touchpoint.
- The ability to work independently and as part of a team to achieve goals.
- A results-driven attitude with a passion for exceeding targets.
- Attention to detail and a flexible approach to tackling challenges.
Why Join Us?
- Be part of a forward-thinking company leading the way in home improvement services.
- Enjoy a supportive team environment with opportunities for professional growth.
- Make a real difference in customers' lives by delivering top-tier service.
This role is a 4 on 4 off 12 to 12 working pattern.
Contact Detail:
Plymouth Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Engineer
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding their commitment to exceptional customer service will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight any relevant experience in glazing or locksmithing during your conversations. Even if you don't have formal qualifications, demonstrating practical knowledge or skills in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully communicated with customers or resolved issues. This role is customer-facing, so showcasing your ability to empathise and provide solutions will be crucial.
✨Tip Number 4
Be ready to demonstrate your attention to detail and safety awareness. Since the role involves assessing damage and adhering to health and safety protocols, sharing examples of how you've prioritised these aspects in past roles will strengthen your application.
We think you need these skills to ace Response Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in glazing or locksmithing. Emphasise any customer service roles you've had, as strong communication skills are essential for this position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work with them, such as their commitment to customer service and internal development opportunities.
Showcase Your Skills: When detailing your experience, focus on your problem-solving abilities and attention to detail. Provide examples of how you've successfully handled customer interactions or repairs in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Plymouth Office
✨Showcase Your Customer Service Skills
As a Response Engineer, you'll be the first point of contact for customers. Highlight your experience in customer service and how you've effectively communicated with clients in the past. Share specific examples where you resolved issues or made customers feel at ease.
✨Demonstrate Technical Knowledge
While experience as a glazier or locksmith is desirable, it's important to show your understanding of the trade. Brush up on basic glazing and locksmithing concepts, and be prepared to discuss any relevant experiences or training you have that relates to the role.
✨Emphasise Attention to Detail
This role requires meticulous documentation and assessment of damage. Be ready to discuss how you ensure accuracy in your work, whether it's through taking detailed photographs or completing paperwork. Mention any tools or methods you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios where you've had to make quick decisions or adapt to unexpected challenges. Practising these responses will help you convey your results-driven attitude effectively.
