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- Tasks: Manage client relationships and enhance service delivery for high-value accounts.
- Company: Join a leading global law and professional services firm in London.
- Benefits: Enjoy a hybrid work model with flexible office hours and corporate perks.
- Why this job: Be part of a world-class team, driving growth and making an impact in client care.
- Qualifications: 5+ years in CRM, with 2 years in a law firm; strong communication skills required.
- Other info: Opportunity to collaborate on marketing initiatives and seasonal campaigns.
The predicted salary is between 43200 - 72000 £ per year.
An international leader in legal, corporate, and fiduciary services is seeking an experienced Client Relationship Manager to join its growing London team. This is a fantastic opportunity to work with a world-class professional services firm supporting top-tier clients across financial services, capital markets, and investment management. The role focuses on deepening client relationships, enhancing service delivery, and driving growth across a portfolio of high-value accounts.
- Be the key contact for a portfolio of clients, managing all non-legal interactions.
- Strengthen long-term relationships through proactive client care and strategic support.
- Ensure compliance with KYC, regulatory, and internal governance requirements.
- Work closely with business leaders to identify cross-selling and growth opportunities.
- Support billing, portal access, and other operational processes.
- Collaborate on seasonal campaigns and marketing initiatives.
5+ years’ experience in CRM - with at least 2 years of that in a law firm - essential. Strong communication and relationship-building skills. Degree-qualified with a solid understanding of corporate or financial services sectors.
Location: London | Hybrid (50% in-office)
If you’re ready to take the next step in your relationship management career with a truly global firm, get in touch to learn more.
Contact Detail:
Recruiters.ie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service and Engagement Manager—
✨Tip Number 1
Network with professionals in the legal and corporate services sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships in these circles can give you insights into the role and help you stand out.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in client relationship management within law firms. Understanding the specific needs of high-value accounts will allow you to demonstrate your expertise during interviews and discussions.
✨Tip Number 3
Prepare to discuss your experience with KYC and compliance processes. Highlighting your knowledge in these areas will show that you are well-equipped to handle the regulatory aspects of the role, which is crucial for a Client Relationship Manager.
✨Tip Number 4
Showcase your ability to drive growth through strategic support. Think of examples from your past roles where you identified cross-selling opportunities or enhanced service delivery, as this will resonate well with the hiring team.
We think you need these skills to ace Consumer Service and Engagement Manager—
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relationship management, especially within a law firm. Emphasise your communication skills and any relevant achievements that demonstrate your ability to enhance service delivery and drive growth.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the role. Discuss your understanding of the corporate or financial services sectors and how your background aligns with the firm's goals. Mention your proactive approach to client care and strategic support.
Showcase Relevant Experience: In your application, provide examples of how you've successfully managed client relationships in the past. Highlight any experience you have with KYC compliance and operational processes, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential in a professional services environment.
How to prepare for a job interview at Recruiters.ie
✨Know Your Clients
Before the interview, research the firm's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can enhance client relationships and drive growth.
✨Showcase Your Experience
Be prepared to discuss your previous experience in client relationship management, especially within a law firm. Highlight specific examples where you've successfully deepened client relationships or identified growth opportunities.
✨Emphasise Communication Skills
Strong communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with clients and internal teams in the past.
✨Understand Compliance Requirements
Familiarise yourself with KYC and regulatory requirements relevant to the legal and financial services sectors. Being knowledgeable about these aspects will show your commitment to compliance and governance in client interactions.
