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- Tasks: Manage client relationships and enhance service delivery for top-tier clients.
- Company: Join a leading global firm in legal and professional services.
- Benefits: Enjoy a hybrid work model and opportunities for growth.
- Why this job: Be part of a dynamic team driving client success and business growth.
- Qualifications: 5+ years in CRM, with 2 years in a law firm; strong communication skills required.
- Other info: Opportunity to work with high-value accounts in a collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
An international leader in legal, corporate, and fiduciary services is seeking an experienced Client Relationship Manager to join its growing London team. This is a fantastic opportunity to work with a world-class professional services firm supporting top-tier clients across financial services, capital markets, and investment management. The role focuses on deepening client relationships, enhancing service delivery, and driving growth across a portfolio of high-value accounts.
- Be the key contact for a portfolio of clients, managing all non-legal interactions.
- Strengthen long-term relationships through proactive client care and strategic support.
- Ensure compliance with KYC, regulatory, and internal governance requirements.
- Work closely with business leaders to identify cross-selling and growth opportunities.
- Support billing, portal access, and other operational processes.
- Collaborate on seasonal campaigns and marketing initiatives.
Requirements:
- 5+ years’ experience in CRM - with at least 2 years of that in a law firm - essential.
- Strong communication and relationship-building skills.
- Degree-qualified with a solid understanding of corporate or financial services sectors.
Location: London | Hybrid (50% in-office)
If you’re ready to take the next step in your relationship management career with a truly global firm, get in touch to learn more.
Contact Detail:
Recruiters.ie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Services Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of the legal and professional services sectors. Understanding the nuances of client relationship management in these fields will help you stand out during discussions.
✨Tip Number 2
Network with professionals already working in client support roles within law firms. Attend industry events or webinars to connect with potential colleagues and gain insights into best practices that can enhance your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight instances where you've driven growth or improved service delivery, as this will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on current trends in the financial services and corporate sectors. Being knowledgeable about recent developments will not only impress during interviews but also show your commitment to understanding the industry.
We think you need these skills to ace Client Support Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relationship management, especially within a law firm. Emphasise your communication skills and any relevant achievements that demonstrate your ability to deepen client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the legal and professional services sectors. Mention specific examples of how you've successfully managed client relationships and contributed to growth in previous roles.
Highlight Relevant Experience: In your application, focus on your 5+ years of CRM experience, particularly the 2 years spent in a law firm. Detail your familiarity with KYC compliance and your ability to support operational processes like billing and portal access.
Showcase Your Strategic Thinking: Demonstrate your strategic approach to client management by discussing how you've identified cross-selling opportunities or collaborated on marketing initiatives in past positions. This will show your potential employer that you can contribute to their growth strategy.
How to prepare for a job interview at Recruiters.ie
✨Showcase Your Relationship Management Skills
Highlight your experience in managing client relationships, especially in a law firm setting. Be prepared to discuss specific examples of how you've deepened client connections and enhanced service delivery.
✨Understand the Industry
Demonstrate your knowledge of the corporate and financial services sectors. Research current trends and challenges in these areas, as this will show your commitment and understanding of the firm's environment.
✨Prepare for Compliance Questions
Since compliance is crucial in this role, be ready to discuss your experience with KYC and regulatory requirements. Think of scenarios where you ensured compliance and how it impacted client relationships.
✨Emphasise Team Collaboration
This role involves working closely with business leaders and other teams. Prepare to share examples of successful collaborations and how you identified cross-selling opportunities in previous roles.
