ITSM Programme Manager

ECS Resource Group are currently working in partnership with a global managed service provider who's end client is in the Mobile Telecoms sector. We are assisting them with the search for a ITSM Programme Manager on a contract basis.

Key Responsibilities:

• Lead the full lifecycle of the UK-wide ITSM transformation programme, from MVP through phased delivery
• Oversee implementation of ServiceNow, aligning to standard platform capabilities and best practices
• Drive business-wide process change and adoption of digital workflows across IT, Care, VBTS, and Digital teams
• Manage programme governance, funding, and benefit realisation through executive and financial board approvals

Skills:

• Demonstrated success delivering enterprise-scale ITSM transformations in complex corporate environments
• In-depth experience implementing ServiceNow, including replacing legacy tools (e.g., Remedy)
• Strong knowledge of ITIL processes and how they apply in enterprise operations and platform delivery
• Proven ability to lead business change initiatives and stakeholder engagement across business units
• Telecommunications background (Essential)

Further job details available upon application.