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For Companies At a Glance
- Tasks: Lead a UK-wide ITSM transformation programme and oversee ServiceNow implementation.
- Company: Join a global managed service provider in the dynamic Mobile Telecoms sector.
- Benefits: Enjoy a contract role with opportunities for professional growth and impactful work.
- Why this job: Be at the forefront of digital transformation and drive meaningful change across teams.
- Qualifications: Experience in ITSM transformations, ServiceNow implementation, and a background in telecommunications required.
- Other info: Further job details available upon application.
The predicted salary is between 60000 - 84000 £ per year.
ECS Resource Group are currently working in partnership with a global managed service provider whose end client is in the Mobile Telecoms sector. We are assisting them with the search for an ITSM Programme Manager on a contract basis.
Key Responsibilities:
- Lead the full lifecycle of the UK-wide ITSM transformation programme, from MVP through phased delivery
- Oversee implementation of ServiceNow, aligning to standard platform capabilities and best practices
- Drive business-wide process change and adoption of digital workflows across IT, Care, VBTS, and Digital teams
- Manage programme governance, funding, and benefit realisation through executive and financial board approvals
Skills:
- Demonstrated success delivering enterprise-scale ITSM transformations in complex corporate environments
- In-depth experience implementing ServiceNow, including replacing legacy tools (e.g., Remedy)
- Strong knowledge of ITIL processes and how they apply in enterprise operations and platform delivery
- Proven ability to lead business change initiatives and stakeholder engagement across business units
- Telecommunications background (Essential)
Further job details available upon application.
ITSM Programme Manager employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Programme Manager
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in ITSM, particularly around ServiceNow implementations. This will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the telecommunications sector, especially those who have experience with ITSM transformations. Engaging in conversations can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led ITSM transformations in the past. Highlight your experience with stakeholder engagement and managing change, as these are crucial for the role.
✨Tip Number 4
Research the company’s current ITSM practices and any recent news related to their digital transformation efforts. This knowledge will allow you to tailor your discussions and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace ITSM Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM transformations and ServiceNow implementations. Use specific examples that demonstrate your success in similar roles, especially in the telecommunications sector.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities mentioned in the job description. Explain how your background aligns with leading ITSM transformation programmes and managing stakeholder engagement.
Highlight Relevant Skills: In your application, emphasise your knowledge of ITIL processes and your ability to drive business-wide process changes. Mention any specific achievements related to enterprise-scale ITSM transformations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an ITSM Programme Manager.
How to prepare for a job interview at ECS Resource Group
✨Showcase Your ITSM Experience
Make sure to highlight your previous experience with ITSM transformations, especially in complex corporate environments. Be prepared to discuss specific projects where you successfully implemented ServiceNow or similar tools.
✨Demonstrate Knowledge of ITIL Processes
Familiarise yourself with ITIL processes and be ready to explain how they apply to enterprise operations. This will show that you understand the framework and can effectively lead initiatives that align with best practices.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you've engaged stakeholders in past projects. Prepare examples that demonstrate your ability to communicate effectively and manage relationships across different business units.
✨Understand the Telecommunications Sector
Since a telecommunications background is essential, brush up on current trends and challenges in the mobile telecoms sector. Being knowledgeable about the industry will help you connect with the interviewers and show your genuine interest in the role.
