Support Worker

About The Role

Are you looking to join a team that’s passionate about making a difference and changing the lives of children? They say it takes a village to raise a child—join our “village-like” community, providing safe and supportive homes where children truly feel they belong. Be the person who brightens a child’s day after challenges, offering encouragement and guidance as they build confidence, develop their abilities, and overcome obstacles. This is more than a job; it’s a chance to nurture potential, create moments of happiness, and leave a lasting impact. Simply being present and dependable can mean more than you realise. You’ll become a role model, motivator, and trusted support. Whether you’re baking together, exploring local attractions, or lending a listening ear, your presence will make a difference.

While some days will be challenging, your resilience and support will provide the stability these children need to thrive. Your role is about creating a warm, home-like environment—helping with morning routines, exploring the park, or enjoying creative activities. You’ll assist with homework, prepare meals, and ensure the home feels welcoming. Evenings and weekends are for fun, from playing games to exploring new adventures. Our children face social and emotional challenges related to their lived experiences and sometimes neurodiverse needs including Autism, ADHD, or trauma. On tough days, your understanding and encouragement will make their good days shine even brighter. Over time, you’ll witness the incredible impact of your care as they grow, flourish, and find joy.

A day in the life of a Support Worker will involve:

• Supporting children to have the best quality of life possible. Whether it be through baking at home, fun days out, or taking them on holiday.
• Ensuring our children are kept safe and their plans are suitable for their needs.
• Helping monitor their development by keeping our systems and records up to date.

To be a successful Support Worker, you’ll need:

• Patience, compassion, and resilience – The children you support may have experienced trauma, which may have an impact on their behaviour.
• Great communication skills – Both verbal and written communication is important in this role as you’ll be speaking to a lot of different people at different times and need to be able to update the children’s plans.
• A driving licence – Our children love to be out in the community. We need you to be able to drive them to where they need to go.
• To be flexible – You’ll need to be able to sleep at the home during your shifts. The children need support 24 hours a day.

In return for your time, you’ll get:

• 28 days annual leave, with an extra day off for your birthday after your first year.
• Pension scheme based on you paying in 5%, and us adding 3%.
• Comprehensive learning opportunities for team members to develop themselves.
• Access to brilliant discounts through the Blue Light Card and our own employee benefits platform.
• Mental health and wellbeing support, including a monthly confidential check-in clinic and group reflective practice sessions.
• Cycle to work scheme enabling you to buy a bicycle at a discounted rate.
• Enhanced DBS covered by us.
• Potential to earn up to an additional £6,183 per year from sleep-in shifts.
• Eligibility for our Medicash scheme after 12 months service, covering a wide range of medical, health and wellbeing expenses.
• Life assurance paid at 2 x your annual salary, and high street discounts.

At Phoenix Learning and Care, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our team members. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.