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For Companies At a Glance
- Tasks: Manage end-to-end event processes and collaborate across teams to ensure optimal service.
- Company: Join Santander, a bank impacting 140 million lives daily through innovation and adaptability.
- Benefits: Enjoy competitive pay, flexible shifts, generous holiday, and health perks including Bupa insurance.
- Why this job: Be part of a digital transformation in banking while fostering a culture of inclusion and diversity.
- Qualifications: Understanding of Cloud computing and ITIL; ServiceNow experience is a plus.
- Other info: Permanent role with a shift pattern offering a 33% shift allowance.
The predicted salary is between 28800 - 48000 £ per year.
Join our community. This is a great opportunity to work as a Monitoring Operations Analyst in a dynamic shift-based environment, helping us become a digitally enabled bank. By managing key events efficiently in line with the Service framework, you will ensure key SLAs are met while we transform into a digital bank.
The difference you’ll make:
- Managing the full end-to-end event process for technology and service triggers following established procedures.
- Communicating clearly and concisely, engaging support teams as needed.
- Collaborating across departments to deliver optimal service, maintaining key relationships with Change and Incident teams.
- Identifying and managing risks, ensuring controls are followed.
- Analyzing and delivering service metrics, enhancing views of various services.
What you’ll bring:
- Understanding of Cloud computing.
- Knowledge of logical flows (Infrastructure/Application).
- ITIL awareness, specifically incident and change disciplines.
It would also be nice for you to have:
- Extensive ServiceNow experience.
- Previous banking experience.
- Knowledge of Agile, including IaaS, PaaS, microservices, Docker, and continuous deployment lifecycle.
What else you need to know:
- This is a permanent role based in Milton Keynes.
- Shift-based role with a 33% shift allowance, capped at £10,000.
- Shift pattern: 4-week cycle, 07:30–20:00 days and 19:30–08:00 nights, 2 days, 2 nights, then 4 off, repeating.
Everyday Inclusion: At Santander, we foster a workplace where everyone feels they belong and can succeed, celebrating diversity and living our values of Simple, Personal, and Fair.
How we’ll reward you:
- Competitive salary plus a £500 annual benefits allowance.
- Discretionary performance bonus.
- Pension contributions up to 12.5%.
- 27 days’ holiday plus bank holidays, increasing to 28 days after 5 years, with options to purchase additional days.
- Discounted healthcare benefits including Bupa insurance, dental, and health assessments.
- Family benefits like death-in-service, income protection, and critical illness cover.
- Access to an online employee discount platform.
- Share plans and charitable giving opportunities.
What to do next: If interested, please apply. For assistance during the recruitment process, contact us at resourcing@santander.co.uk or call 0870 414 9080.
About the company: We impact 140 million lives daily by innovating and adapting to new challenges, creating a significant impact through our actions — the Santander Effect.
Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid employer: Santander USA
Contact Detail:
Santander USA Recruiting Team
resourcing@santander.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, such as Cloud computing and ServiceNow. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees in similar roles at Santander. Engaging with them can provide you with valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Brush up on your ITIL knowledge, especially around incident and change management. Being able to discuss specific frameworks and how they apply to real-world scenarios will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with risk management and service metrics analysis. Be ready to share examples of how you've successfully identified risks and improved service delivery in past roles.
We think you need these skills to ace Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Monitoring Operations Analyst. Emphasise your understanding of Cloud computing, ITIL awareness, and any experience with ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experiences relate to managing incidents and collaborating across departments.
Highlight Relevant Skills: In your application, clearly outline your knowledge of logical flows, Agile methodologies, and any banking experience you may have. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Santander USA
✨Understand the Role
Make sure you have a clear understanding of what a Monitoring Operations Analyst does. Familiarise yourself with key responsibilities such as managing the end-to-end event process and collaborating with various teams. This will help you answer questions confidently.
✨Showcase Your ITIL Knowledge
Since the role requires ITIL awareness, be prepared to discuss your understanding of incident and change management disciplines. Highlight any relevant experiences where you've applied these principles in past roles.
✨Demonstrate Cloud Computing Skills
Given the emphasis on cloud computing, be ready to talk about your experience with cloud technologies. If you have knowledge of IaaS, PaaS, or related tools, make sure to mention them during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think of examples from your previous work where you successfully handled incidents or collaborated with teams to deliver optimal service.
