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- Tasks: Join our team as a Ward Administrator, handling patient admissions and supporting clinical staff.
- Company: UCLH is a leading NHS trust known for its top-quality patient care and innovative research.
- Benefits: Enjoy a supportive work environment with opportunities for career progression and flexible shifts.
- Why this job: Be part of a friendly team making a real impact in healthcare while developing your skills.
- Qualifications: We seek self-motivated individuals with excellent customer service skills and a can-do attitude.
- Other info: This is a permanent full-time role with varied shifts, perfect for those eager to learn.
The predicted salary is between 24000 - 36000 £ per year.
Haematology Cancer Services is seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment. In this role, you will be working as a Ward Administrator on our Haematology Wards. You will also be required to cover our busy main reception in the Grafton Way Building on an ad-hoc basis. Delivering quality service is at the forefront of our operations. Therefore, excellent customer service skills and a calm, can-do attitude are crucial. This role offers the chance to join a friendly, professional, supportive team.
The successful applicant will be self-motivated and able to work autonomously, performing administrative duties such as:
- Admitting patients into our patient information system, EPIC
- Uploading medical documents and clinical correspondence
- Collecting inpatient notes
- Supporting patient discharges
- Providing administrative support to clinical staff
Attention to the ward and reception surroundings is essential, along with responsibilities like raising minor repair notifications as needed. Additionally, you will provide cross-cover for other ward administrators during leave or busy periods to ensure consistent service delivery.
This is a permanent full-time role with a 37.5-hour workweek. Shift patterns for the main reception include an early shift (7:00 am – 3:30 pm), a late shift (11:30 am – 7:30 pm), and a regular shift (9:00 am – 5:00 pm). Weekend shifts (Saturday or Sunday) are from 9:00 am to 5:00 pm. When working on the wards, hours are from 8:00 am to 4:00 pm.
We seek candidates eager to develop their skills and knowledge. The role is varied and provides a solid foundation for career progression.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK’s most complex NHS trusts, serving a large and diverse population. We provide academically led acute and specialist services to local, national, and international patients. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We operate across eight sites:
- University College Hospital (including the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National Throat, Nose and Ear Hospital
- Eastman Dental Hospital
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospitals at Westmoreland Street
We are dedicated to diagnosing and treating complex illnesses, with specialties in women’s health, cancer, infections, neurology, gastrointestinal, and oral diseases. Our world-class support services include critical care, imaging, nuclear medicine, and pathology.
We are committed to sustainability and aim to become a carbon net-zero health service by 2031 for direct emissions and 2040 for indirect emissions.
Please note, the vacancy may close early; we recommend submitting your application promptly.
Ward Administrator / Receptionist employer: University College London Hospitals NHS Foundation Trust
Contact Detail:
University College London Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Administrator / Receptionist
✨Tip Number 1
Familiarise yourself with the EPIC patient information system, as it's a key part of the role. If you have experience with similar systems, be ready to discuss how that knowledge can help you adapt quickly.
✨Tip Number 2
Highlight your customer service skills during any informal conversations or networking opportunities. Being able to demonstrate a calm and friendly attitude in high-pressure situations will set you apart.
✨Tip Number 3
Research UCLH and its commitment to sustainability and patient care. Showing that you align with their values and mission can make a strong impression during interviews.
✨Tip Number 4
Be prepared to discuss your ability to work autonomously and as part of a team. Think of examples from your past experiences where you've successfully balanced these responsibilities.
We think you need these skills to ace Ward Administrator / Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Ward Administrator / Receptionist position. Highlight key skills such as customer service, attention to detail, and administrative capabilities in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in healthcare or administrative positions, and showcase your ability to work in a busy environment.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences make you a great fit for the team at UCLH.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at University College London Hospitals NHS Foundation Trust
✨Showcase Your Customer Service Skills
As the role requires excellent customer service skills, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled challenging situations with patients or clients, demonstrating your calm and can-do attitude.
✨Familiarise Yourself with EPIC
Since you'll be using the patient information system EPIC, it’s beneficial to have a basic understanding of how it works. If you have prior experience with similar systems, mention it during the interview to highlight your technical skills.
✨Emphasise Teamwork and Autonomy
This position involves working within a multi-disciplinary team as well as independently. Be ready to discuss how you balance teamwork with self-motivation, providing examples of when you've successfully worked both collaboratively and autonomously.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this role. Prepare to talk about how you ensure accuracy in your work, especially when handling patient information and administrative tasks. Mention any strategies you use to maintain high standards in your work.
