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- Tasks: Assist customers with policy amendments, renewals, and provide quotes in a supportive team.
- Company: Join a rapidly growing Commercial Insurance Broker focused on exceptional customer experience.
- Benefits: Enjoy a hybrid work model post-probation and a vibrant work environment with growth opportunities.
- Why this job: Grow your career in a dynamic team that values integrity, teamwork, and customer care.
- Qualifications: Passion for customer service; insurance experience is a plus but not essential.
- Other info: Be part of a close-knit team dedicated to helping each other succeed.
The predicted salary is between 25000 - 36000 £ per year.
£25,000 - £36,000 - depending on level of experience. Hybrid after probation. Wonderful environment and loads of opportunity.
Working within an innovative and rapidly growing Commercial Insurance Broker in Ipswich, this is an insurance job like no other with a complete focus on the customer experience and their satisfaction. You will be part of a small customer care team with a focus on assisting existing customers if they need to make any amendments to their policies, change their details/address or assist them when it comes to renewal time to check if anything has changed and anything else a customer might need from you and offer quotes etc.
You will be joining a team of 12 with various degrees of experience, but they are all there to help each other and to make sure the client experience and your own work experience are second to none.
Why you should apply: This role provides a fantastic opportunity to grow your career within a dynamic and supportive team. You'll have access to cutting-edge tools, expert training, and a structured workflow to help you succeed. You will focus on building meaningful customer relationships and delivering excellent service. Plus, you'll be joining a forward-thinking company that values teamwork, integrity, and exceptional customer care.
What we’re looking for: Someone with a passion for Customer Service, a willingness to learn and able to adapt quickly. Commercial Insurance experience would be a distinct advantage, but a good general insurance background or the eagerness to get into the insurance industry would also be considered. You need to be a good listener and communicator; lots of clients will be small businesses so you need to be patient and explain policies clearly. You must have a team mentality and be engaged as well as being professional and supportive.
Account Manager/Executives employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager/Executives
✨Tip Number 1
Familiarise yourself with the commercial insurance landscape. Understanding the basics of policies, claims, and customer needs will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance industry. Attend local events or join online forums to connect with current Account Managers or Executives. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer. This will highlight your passion for customer satisfaction, which is crucial for this role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our commitment to teamwork and exceptional customer care will allow you to align your answers with what we value, making you a more attractive candidate.
We think you need these skills to ace Account Manager/Executives
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in commercial insurance. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your willingness to learn. Mention specific examples of how you've successfully assisted customers in the past, and express your enthusiasm for joining a supportive team.
Showcase Your Communication Skills: In your application, emphasise your ability to listen and communicate effectively. Provide examples of situations where you’ve had to explain complex information clearly, especially in a customer service context.
Highlight Teamwork Experience: Since the role requires a team mentality, include experiences where you’ve worked collaboratively with others. This could be in previous jobs, volunteer work, or group projects, demonstrating your ability to support and engage with colleagues.
How to prepare for a job interview at Polkadotfrog
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Highlight Your Adaptability
Since the role requires someone who can adapt quickly, be prepared to discuss situations where you've successfully navigated change or learned new skills on the job. This will show that you're flexible and ready to thrive in a dynamic environment.
✨Demonstrate Strong Communication Skills
As you'll be dealing with small businesses, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex insurance concepts in simple terms, as this will highlight your listening skills and patience.
✨Emphasise Teamwork and Support
Since the company values teamwork, share examples of how you've collaborated with colleagues in the past. Discuss how you contribute to a positive team environment and support others, which will align with their focus on a supportive workplace culture.
