Community Lead

Community Lead Permanent | Starting: Early November | Salary: £34,500 Purpose of the Role As a Community Lead, you will oversee the day-to-day running of your building, ensuring a seamless, five-star experience for all members. You'll take ownership of operations, vendor management, and member experience, while supporting growth and fostering community connections. With a proactive and solutions-focused mindset, you'll help continually improve service delivery and create an environment where members can thrive. Key Responsibilities Service & Operations Deliver Outstanding Service: Take ownership of daily building operations, ensuring consistency and excellence in member experience. Vendor Partnerships: Build and manage strong relationships with external cleaning, facilities, and security providers. Knowledgeable Point of Contact: Act as a reliable resource for members, providing accurate information and handling queries with good judgement. Auditing & Standards: Carry out daily building checks to maintain a five-star standard. Resolve recurring issues proactively, maintain storage areas, and track stock accurately. Issue Resolution: Take ownership of help desk requests, ensuring they're resolved within agreed timelines or escalated as needed, always following up with members.Member Experience & Community Service Recovery: Personally follow up with members who've had a negative experience to ensure satis…