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- Tasks: Lead a busy workshop, ensuring smooth operations and excellent customer service.
- Company: Join a growing commercial vehicle company near Heathrow with a friendly family atmosphere.
- Benefits: Enjoy 30 days annual leave, overtime pay, and a supportive work environment.
- Why this job: Perfect for those passionate about customer service and looking for a rewarding challenge.
- Qualifications: Experience in a similar role and strong people management skills are essential.
- Other info: Opportunity for career progression and a chance to work with a dedicated team.
The predicted salary is between 34000 - 48000 £ per year.
A fantastic opportunity to join a stable, busy and ever-growing company based near Heathrow as their Workshop Controller.
Location: Near Heathrow, Middlesex
Salary: Up to £43,000 basic salary plus BONUS (OTE of £49,000.00) Plus Overtime (approx £1600.00) = Total of almost £52,000.00
Hours of work: Monday to Friday days 40 hours a week, and 1 in 4 Saturdays mornings 7am - 12:00 paid at Overtime of 1.5 rate.
Benefits:
- 30 Days Annual Leave including Bank Holidays
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
- Holiday+ Purchase Scheme (up to 3 days available to purchase)
- Statutory Pension Scheme
- Accident Policy for all employees
- Uniform/PPE supplied
- Free Class IV MOT per year
- Mental Health First Aiders
- Paternity pay Full 2 weeks
- Corporate uniform provided
- Cycle to work scheme
- Support on desired career progression level
- Working for a friendly family business!
My client, a commercial vehicle company, are looking for an organised and process-driven Workshop Controller to run an extremely busy workshop. You must be able to think on your feet reacting quickly to any technical challenge that should arise. Supporting the Service Manager, knowledge in Health & Safety systems, processes and practices are a must for this role. The Workshop Controller must possess excellent communication skills - both to the technicians and providing relevant and clear information to the Service Team to pass back to Customers.
If you are passionate about delivering excellent customer service and are ready for a new challenge, this could be the opportunity for you.
Responsibilities:
- Correctly and accurately interpret instructions from the job cards/repair orders, to follow all documented Quality Procedures and to ensure that Service Technicians comply with repair instructions and stipulated settings and tolerances from manufacturers' manuals, bulletins, check sheets, etc.
- Manage all areas of Workshop H&S
- Providing additional back up for 24hr Breakdown/Recovery as/when required.
- Effectively manage all areas of yard to ensure staff and customers are kept safe reporting any defects in a timely manner.
- Catalogue, protect and maintain all tools and equipment and to implement the calibration programme and record it effectively, in compliance with documented procedures.
- Ensure that all displaced parts are immediately clearly identified and/or placed in quarantine areas, as required by documented procedures.
- Provide estimates for jobs as required.
- Assisting in the selection and recruitment process for Technicians/Drivers. CV review through to Interview and Induction.
- Identifying technician/workshop training needs and organising training required both technical and non-technical ensuring that appropriate workshop cover remains.
- Authorisation of technician annual leave ensuring that the workshop has appropriate cover.
- Ensure the quality of work is to the highest possible standard of workmanship and efficiency as per industry guidelines reporting any likely delays to the Service Advisors/Service Manager as appropriate.
- Ensure that company vehicles are subjected to regular checking courtesy vehicles/breakdown vehicles and are kept in a roadworthy condition.
- Carry out quality checks on work completed and provide accurate reporting on repeat repairs for review.
- Ensure that work done and tests carried out are accurately reported/recorded and to immediately report any further work required or vehicle faults, as laid down in documented procedures.
- Ensure that Customers' and the Company's property are protected.
- Ensure that the Workshop is kept in a clean and tidy condition and all scrap, etc. is removed immediately upon the completion of each repair complying with process.
- Achieve all company & personal goals and targets.
- Undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours and covering duties within the service administration department, this list is not exhaustive.
Required competencies:
- Technical knowledge
- Attention to detail
- Ability to multitask
- Problem solving
- Organisational and administration skills
- Excellent interpersonal skills
- Ability to build rapport with all internal staff and customers
- Excellent telephone manner
Required experience:
- Experience in a similar role
- Managing H&S systems/processes
- Previous people management experience in a similar environment
If you think this role sounds like a great new role just for you, then please send your CV to Danica Baker at Sprint Recruitment.
Workshop Controller employer: Sprint Recruitment Limited
Contact Detail:
Sprint Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest Health & Safety regulations and practices relevant to workshop environments. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Brush up on your technical knowledge related to commercial vehicles and workshop management. Being able to discuss specific challenges and solutions during your conversations with us will set you apart from other candidates.
✨Tip Number 3
Showcase your people management skills by preparing examples of how you've successfully led teams in previous roles. We value strong interpersonal skills, so be ready to discuss how you've built rapport with both staff and customers.
✨Tip Number 4
Research our company culture and values before applying. Understanding what makes us unique will allow you to tailor your approach and demonstrate how you align with our mission during any discussions.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management, health and safety systems, and customer service. Use specific examples that demonstrate your ability to handle technical challenges and manage a busy workshop.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your organisational skills, attention to detail, and any previous experience in similar positions. Be sure to explain why you are a great fit for their team.
Highlight Key Competencies: In your application, emphasise your technical knowledge, problem-solving abilities, and interpersonal skills. These are crucial for the Workshop Controller role, so provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Sprint Recruitment Limited
✨Showcase Your Technical Knowledge
As a Workshop Controller, you'll need to demonstrate your understanding of technical processes and systems. Be prepared to discuss your previous experience in managing workshop operations and how you've handled technical challenges in the past.
✨Emphasise Communication Skills
Excellent communication is key in this role. Highlight your ability to convey information clearly to both technicians and customers. Consider sharing examples of how you've successfully managed communication in a busy workshop environment.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you prioritise tasks and manage multiple responsibilities effectively. You might want to share specific instances where your organisational skills led to improved workshop efficiency.
✨Prepare for Health & Safety Questions
Given the importance of Health & Safety in this position, be ready to answer questions related to H&S systems and practices. Familiarise yourself with relevant regulations and be prepared to discuss how you've implemented safety measures in previous roles.
