Technical Team Lead

Truly SMB Castle Donington, England, United Kingdom Technical Team Lead Truly SMB Castle Donington, England, United Kingdom 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Truly SMB At Truly SMB we\’re passionate about helping small and medium businesses achieve their goals whilst also delivering exceptional support. In addition to focusing on giving our clients the best service possible, we\’re also committed to fostering a positive work environment for our staff and have recently invested in a new office with more chill out areas and team building functions. Position Overview: The Technical Team Lead is an addition to the Helpdesk team created to assist with complex troubleshooting and diagnostic support for our clients, as well as provide mentoring to the helpdesk technicians to support knowledge growth. The Technical Team Lead will also be a senior point of contact within the team for clients and engineers in the event that the Head of Client Services is unavailable. Responsibilities Be the main point of contact for all technical escalations within the Helpdesk team. Provide advanced troubleshooting and resolution for complex IT issues related to – but not limited to – networking, servers, cloud services and telecommunications. Take ownership of critical issues and completing subsequent root cause analysis. Maintain and update technical documentation and knowledge base articles. Assist with the Project handovers to Helpdesk to ensure the team have all knowledge required to support any queries or snagging. Support with client onboardings and early life support. Foster a collaborative and positive team environment, encouraging continuous improvement and professional development. Troubleshoot network devices such as routers, switches, firewalls and VPNs as well as implement network security measures and monitor network performance. Provide support and be the point of contact for helpdesk technicians, Management and clients when the Head of Client Services is absent. Qualifications Minimum of 3 years’ experience in a 3rd line IT Support role – ideally within an MSP environment. Extensive knowledge of networking protocols, server administration and cloud services (with a focus on Microsoft and Unifi environments). Strong problem-solving skills and the ability to work under pressure. Excellent communication and interpersonal skills. Relevant certifications (e.g. Microsoft Azure Administrator and Microsoft 365 Administrator exam). Knowledge of SQL Server. Desirable basic knowledge of MAC’s and Linux O/S. Desirable basic knowledge of AI/Co-Pilot and Business Central. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Truly SMB by 2x Get notified about new Technical Team Lead jobs in Castle Donington, England, United Kingdom . Nottingham, England, United Kingdom 1 week ago Nottingham, England, United Kingdom 2 weeks ago Nottingham, England, United Kingdom 4 days ago Digital Forensics Unit Technical Manager Derby, England, United Kingdom 1 month ago Digital Forensics Unit Technical Manager Mancetter, England, United Kingdom 2 weeks ago Software Team Lead – Power Management Systems Loughborough, England, United Kingdom 1 week ago Manager, Technical Services, Dairy, Europe Heanor, England, United Kingdom 1 week ago Burton Upon Trent, England, United Kingdom 1 week ago Kegworth, England, United Kingdom 5 days ago Nottingham, England, United Kingdom 2 days ago Ibstock, England, United Kingdom 3 weeks ago Castle Donington, England, United Kingdom 1 week ago Leicestershire, England, United Kingdom 3 weeks ago Workforce Technology Engineering Manager at Capital One UK Nottingham, England, United Kingdom 1 week ago Hucknall, England, United Kingdom 14 hours ago Burton Upon Trent, England, United Kingdom 1 week ago Nottingham, England, United Kingdom 3 months ago Nottingham, England, United Kingdom 2 weeks ago Whetstone, England, United Kingdom 2 days ago Technical Success Manager – Hospitality Trail Software Loughborough, England, United Kingdom 3 weeks ago Atherstone, England, United Kingdom 1 month ago Derby, England, United Kingdom 3 weeks ago Nottingham, England, United Kingdom 1 week ago Workforce Technology Engineering Manager Nottingham, England, United Kingdom 2 weeks ago Whetstone, England, United Kingdom 2 days ago Nottingham, England, United Kingdom 2 weeks ago Nottingham, England, United Kingdom 3 days ago Southwell, England, United Kingdom 2 weeks ago Senior Site Reliability Engineering Manager at Capital One UK Nottingham, England, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr