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For Companies At a Glance
- Tasks: Manage and support Wintel and network infrastructure across various locations and cloud environments.
- Company: Join Thomas Miller, a dedicated team focused on technical excellence and innovation.
- Benefits: Enjoy a collaborative work culture with opportunities for professional growth and development.
- Why this job: Be part of a small, dynamic team making a real impact in IT infrastructure management.
- Qualifications: 5 years of experience in infrastructure support with relevant technical certifications required.
- Other info: Opportunity to mentor ServiceDesk engineers and contribute to service improvement initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Thomas Miller is looking to recruit an experienced Infrastructure 2nd Line support engineer with 5 years exposure and experience to manage Thomas Miller’s Wintel and network technical estate within the infrastructure landscape. This role will need to provide skills across two vertical technology stacks, and the successful candidate will ideally have experience in both technology stacks. The successful candidate will take ownership of the network and Wintel infrastructure across our Head Office, branch locations, COLO Data Centres, and Microsoft Azure cloud environment. They will join a newly established, small but dedicated 2nd line technical team responsible for the management, support, and administration of the organisation’s technical infrastructure.
Main Responsibilities:
- Accepting, prioritising and resolving incidents within agreed SLA
- Manage resolution of security vulnerabilities
- Regular patching and updating of systems within responsibilities
- Incident and Problem management
- Assist in resolving Incidents and problems escalated from ServiceDesk in a timely manner
- Provide mentoring to ServiceDesk engineers
- Provide support and administration of the IT Infrastructure
- Assist with testing of IT Business Continuity plans as and when required
- Participate in the delivery of the infrastructure roadmap
- Identify Service Improvement opportunities
- Apply changes in accordance with change management process
- Producing, updating and maintaining technology service documentation
Networking Stack:
- LAN/WAN network which includes Cisco switches and routers, Wireless Controllers, Access Points, Checkpoint firewalls, Meraki MX firewalls, Cisco Firepower Threat Defence, Skyhigh Proxy, Trellix, Citrix NetScaler load balancers and MS Teams Voice.
Wintel/Microsoft/Virtualisation Stack:
- Server virtualisation (VMWare), Hyper Converged (Nutanix), Cloud services (Microsoft Azure, Entra ID, Device management (Intune, MS Config Manager, AutoPilot), Microsoft Group Policy, Citrix - DaaS technology (Microsoft and Citrix), Bitlocker, Defender for endpoint, Privilege Access Management, Certificate management.
Educational background or qualifications:
- Technical certification or equivalent experience: Cisco CCNP routing and switching, Cisco CCNA or CCNP security, Checkpoint CCSA or CCSE, Netscaler CCA-AppDSVMWare, Citrix CCA-V, Azure AZ-900 or AZ-104 ITIL framework or equivalent.
Infrastructure Support Specialist employer: Thomas Miller
Contact Detail:
Thomas Miller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco switches, Microsoft Azure, and VMware. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Network with current or former employees of Thomas Miller on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed incidents or resolved technical issues. Being able to share specific examples will demonstrate your problem-solving skills and service-oriented mindset, which are crucial for this role.
✨Tip Number 4
Showcase your ability to work collaboratively by highlighting any past experiences where you've partnered with other IT teams. This role requires close collaboration, so emphasising your teamwork skills can set you apart from other candidates.
We think you need these skills to ace Infrastructure Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Wintel and network infrastructure. Include specific technologies you've worked with, such as Cisco switches, Microsoft Azure, and any certifications you hold.
Craft a Strong Cover Letter: In your cover letter, emphasise your service-oriented mindset and attention to detail. Mention how your previous roles have prepared you for the responsibilities outlined in the job description, particularly in incident management and infrastructure support.
Showcase Relevant Skills: When filling out your application, clearly list your technical skills related to both the networking and Wintel stacks. Highlight your experience with tools like VMWare, Citrix, and any security protocols you've managed.
Prepare for Technical Questions: Anticipate technical questions related to the technologies mentioned in the job description. Be ready to discuss your problem-solving approach and provide examples of how you've handled incidents or improved infrastructure in past roles.
How to prepare for a job interview at Thomas Miller
✨Showcase Your Technical Expertise
Make sure to highlight your experience with both the Wintel and networking stacks mentioned in the job description. Be prepared to discuss specific projects or challenges you've faced, particularly those involving Cisco equipment, Microsoft Azure, and virtualisation technologies.
✨Demonstrate a Service-Oriented Mindset
Since the role requires a strong service-oriented approach, be ready to share examples of how you've prioritised customer satisfaction in previous roles. Discuss how you handle incidents and ensure timely resolutions, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past incidents you've managed, how you approached them, and what the outcomes were. This will show your ability to think critically under pressure.
✨Emphasise Collaboration Skills
The role involves working closely with other IT teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've worked with cross-functional teams to achieve common goals, especially in infrastructure management.
