Digital Project Manager

You will be required to attend the Surrey office 5 days per week during your 3 month probation then 3 days per week after this.

PURPOSE OF THE JOB: Overall ownership of delivery, by managing either in-house projects or through partners in defined timelines and budget. Must have good knowledge of implemented Change Management and Vendor Management. Knowledge of QMS, ISO-9001, and successfully managed partners.

MAIN RESPONSIBILITIES:

• Reviewing the projects (Partner Led or In-house) and engaging the respective HQ Businesses
• Facilitate and monitor projects based on lean tenets, tools usage, and non-linearity to improve productivity
• Publish and implement Quarterly business review with Partners
• Formulate value delivery framework and ensure that the value delivery ideas are conceived and implemented by every partner and also for in-house projects
• Proactively review projects on a weekly basis and be able to anticipate potential trouble and prevent it. Not just manage by exception.
• People supply chain: Plan for people supply chain and identify key positions on a proactive basis. Work with others in the PMO team to improve project delivery techniques and project documentation

WHAT DO WE NEED FOR THIS ROLE?

• Extensive experience in using Agile/Sprints & a product (MVP) centric design; Applying DevOps (CICD) and automation throughout the program development and rollouts
• Ample onsite experience including stakeholder management
• Overall delivery operational experience (Demand and supply, resource fulfillment, financial process-internal-external)
• Drive Innovation within the team
• Strong team player, able to work effectively as part of cross-functional and distributed teams. Experience in working with virtual teams is preferred.
• Helps the team achieve excellence in areas including quality, predictability, flow, and velocity. Helps the team focus on daily and iteration goals in the context of team objectives.
• Effective analytical skills to grasp complexities and perceive relationships among problems, issues, and solutions.
• Excellent communication skills (stakeholder management, negotiation, facilitation, influencing), including strong skills in active listening to improve team effectiveness and performance.
• Exposure to tools like JIRA is preferred.

WHAT DOES SUCCESS LOOK LIKE?

• Review the programs and projects objectively and ensure proactive risk and dependency management
• Identify compliance and 100% adherence to contract through quarterly audits
• BCP plan and conduct the frequent validation of compliance through call-tree and tabletop tests
• Ability to build and maintain relationships with internal teams and third-party suppliers
• Strong interpersonal, communication, and influencing skills – customer-driven
• Ability to manage and prioritise workload comprised of multiple projects
• Able to work strongly as part of a team or individually
• Drive, enthusiasm, and passion for Digital and eCommerce

KEY LIAISONS: European Headquarters Business Process Support Team, Subsidiary BI managers

DIMENSIONS: Maintain good and strong relationships with all key liaisons. Number of communication partners: circa 30. Number of European subsidiaries: 18.

EDUCATION: Educated to degree level or equivalent

SKILLS AND ATTRIBUTES:

• Essential: Business acumen and business focus, Strong analytical and problem-solving skills, Strong communication and interpersonal skills to work effectively with teams, Ability to work independently as well as in a team environment both with HQ and with partners, Readily adapts to change, Delivery Excellence, Managed Services, and Development projects experience, People management, Customer engagement and relationship building
• Advantage: SAP Hybris, and Adobe Experience Manager (AEM) highly preferred, Ability to speak the local language

EXPERIENCE:

• Essential: 3+ years of concentrated eCommerce/retail experience
• Advantage: A subject matter expert fully versed in company processes and platforms, 10+ years of experience in Project Management/Vendor Management with good knowledge in QMS systems

HOURS OF WORK: 37.5-hour week. Some weekend and evening work may be required for emergencies and projects.

BENEFITS: 25 days' annual leave, Discretionary performance-based bonus scheme linked to individual, team, and company performance (following successful completion of probation period), Defined Contribution Pension (up to 4% employee, up to 8.5% employer), Permanent Health Insurance, Group Life Assurance, Flexible Benefits allowance of £660 per annum (following successful completion of probation period), e.g. dental insurance, healthcare cash plan, holiday buy/sell, gymflex, travel insurance, etc., Private Medical Insurance (starting from grade CL2-III)

CHALLENGE: Operating in a fast-moving, challenging environment where processes and procedures are constantly changing. It is essential the incumbent keeps abreast of IT developments and evaluates the possible impact on business.