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- Tasks: Join our team to manage eReferrals and ensure smooth communication with patients and services.
- Company: Tiptree Medical Centre is a friendly, dedicated healthcare provider focused on patient care.
- Benefits: Part-time hours, supportive team environment, and training provided for the right candidate.
- Why this job: Make a real impact in healthcare while gaining valuable administrative experience.
- Qualifications: Previous admin experience and good IT skills are essential; medical knowledge is a plus.
- Other info: Flexible part-time role with opportunities for growth and learning in a healthcare setting.
Tiptree Medical Centre is currently looking for a referral administrator, on a part time basis for 16 hours per week, to join our friendly and hard-working administration team.
Main responsibilities include:
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Carry out the processes for eReferral, ensuring referrals are sent to the correct services as quickly as possible.
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Chase up any referrals that have not been processed within the expected timescale.
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Chase any patients who have not actioned their referrals or collected their paperwork.
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Complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendance.
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Provide cover for members of the referral team during periods of sickness and annual leave.
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Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
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Assist in any in-house data analysis of referral processed.
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Be aware of referral pathways and assist the clinicians in ensuring referrals are made to the most cost-effective service.
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Action all subject access requests received by the practice.
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Close monitoring and actioning of the practice email account.
You will have previous secretarial/administration experience and good IT/keyboard skills.
Knowledge of medical terminology, experience in primary care and knowledge of SystmOne would all be an advantage but full training can be provided to the right candidate.
referral administrator employer: Tiptree Medical Centre
Contact Detail:
Tiptree Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land referral administrator
✨Tip Number 1
Familiarize yourself with eReferral processes and the specific systems used in medical administration. Understanding how referrals are processed will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of medical terminology and primary care practices. This will not only help you in the role but also show us that you're serious about contributing to our team.
✨Tip Number 3
Practice your communication skills, especially over the phone. As a referral administrator, you'll need to handle calls efficiently, so being clear and concise is key.
✨Tip Number 4
If you have experience with SystmOne or similar systems, be sure to highlight that in your discussions. If not, express your willingness to learn quickly, as we value adaptability.
We think you need these skills to ace referral administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant secretarial and administration experience. Emphasize any previous roles where you managed referrals or worked in a medical setting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organization. Mention specific skills that align with the job description, such as your ability to handle eReferrals and your familiarity with medical terminology.
Showcase Communication Skills: Since the role involves a lot of communication, provide examples in your application of how you've effectively communicated with colleagues and patients in past positions.
Highlight IT Proficiency: If you have experience with SystmOne or similar systems, make sure to mention it. If not, express your willingness to learn and adapt to new technologies quickly.
How to prepare for a job interview at Tiptree Medical Centre
✨Show Your Administrative Skills
Make sure to highlight your previous secretarial or administration experience during the interview. Discuss specific tasks you've handled that relate to managing referrals, processing paperwork, or any relevant IT skills you possess.
✨Familiarize Yourself with eReferral Processes
Since the role involves handling eReferrals, it’s beneficial to understand how this system works. If you have experience with similar systems or can demonstrate your ability to learn quickly, be sure to mention it.
✨Demonstrate Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully managed phone calls, taken messages, or dealt with queries in a professional manner. This will show your potential employer that you can handle the communication demands of the job.
✨Express Willingness to Learn
If you lack knowledge in areas like medical terminology or SystmOne, express your eagerness to learn. Highlight your adaptability and willingness to undergo training, which can make you a more attractive candidate.
