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- Tasks: Support and coach operational crews, capture learning outcomes, and recommend service improvements.
- Company: Join Surrey Fire and Rescue Service, dedicated to enhancing community safety and operational effectiveness.
- Benefits: Enjoy a competitive salary with a 10% increase and opportunities for professional development.
- Why this job: Make a real impact through coaching while working in a supportive and innovative environment.
- Qualifications: Must be a Competent Firefighter, Crew Commander, or Watch Commander with strong leadership skills.
- Other info: This is a temporary role with flexible hours and travel across Surrey.
The predicted salary is between 34000 - 42000 £ per year.
Surrey Fire and Rescue Service seeks an Operational Performance Support Officer to enhance operational effectiveness through coaching and mentoring. This temporary role involves supporting crews, capturing learning outcomes, and implementing service-wide improvements. Applicants must be competent firefighters or crew commanders.
Qualifications
- Must hold a current operational role as a Competent Firefighter, Crew Commander, or Watch Commander.
- Strong communication, leadership and mentoring skills required.
Responsibilities
- Support and coach operational crews at incidents.
- Capture learning outcomes and recommend service improvements.
- Develop innovative ways of working across SFRS.
Skills
- Communication
- Leadership
Key Responsibilities
- Support and coach operational crews at incidents.
- Initiate and undertake small station debriefs and support post-event reviews.
- Capture learning outcomes, produce debrief reports and recommend service improvements.
- Develop and implement innovative ways of working across SFRS and the Southeast region.
- Contribute to operational learning using internal and external data sources.
- Ride operationally at least one day per month to maintain competence.
- Work flexibly to meet the needs of the role.
- Ability to travel throughout the county.
- Willingness to support change and continuous improvement initiatives.
- Flexible and proactive approach to workload and hours.
Register your interest via TribePad by: 11 April 2025.
Equality and Accessibility
Surrey Fire and Rescue Service is a Disability Confident Employer. If you have a disability and require reasonable adjustments at any stage of the process, please provide this information on your application form to allow appropriate measures to be arranged.
Interested? For more information or to discuss the role, please contact: Station Commander Mike Phillips Email: mike.phillips@surreycc.gov.uk Phone: 07812 362783.
Expression of Interest: Operational Performance Support Officer employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
mike.phillips@surreycc.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Expression of Interest: Operational Performance Support Officer
✨Tip Number 1
Make sure to highlight your current operational role and any relevant experience in coaching or mentoring. This will show that you have the necessary skills to support and enhance operational effectiveness.
✨Tip Number 2
Network with current employees at Surrey Fire and Rescue Service. Engaging with them can provide insights into the role and may even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Demonstrate your commitment to continuous improvement by sharing examples of how you've implemented innovative practices in your previous roles. This aligns well with the responsibilities of the Operational Performance Support Officer.
✨Tip Number 4
Prepare to discuss your approach to capturing learning outcomes and recommending service improvements during any informal discussions or interviews. Being able to articulate your strategies will set you apart from other candidates.
We think you need these skills to ace Expression of Interest: Operational Performance Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Operational Performance Support Officer position. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: Emphasise your current operational role as a Competent Firefighter, Crew Commander, or Watch Commander. Provide specific examples of how you've demonstrated strong communication, leadership, and mentoring skills in your previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving operational effectiveness. Mention your coaching and mentoring experiences, and how you can contribute to service-wide improvements within Surrey Fire and Rescue Service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Surrey County Council
✨Showcase Your Coaching Skills
As an Operational Performance Support Officer, your ability to coach and mentor is crucial. Prepare examples from your experience where you've successfully guided others, particularly in high-pressure situations.
✨Demonstrate Strong Communication
Effective communication is key in this role. Be ready to discuss how you’ve communicated complex ideas clearly to your team or during debriefs, and highlight any feedback you've received on your communication style.
✨Highlight Your Leadership Experience
Leadership is a significant part of this position. Share specific instances where you've taken charge, whether as a Crew Commander or in other roles, and how your leadership led to positive outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about past incidents you've managed and how you would approach similar situations in the future, focusing on innovative solutions.
