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- Tasks: Lead a client services team to enhance client satisfaction and service delivery.
- Company: Join an award-winning IP law firm known for its progressive approach.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous benefits package.
- Why this job: Be part of a dynamic team driving meaningful change and improving client relationships.
- Qualifications: Experience in a similar role within an IP environment is preferred.
- Other info: Work in a blended office/home setting with flexible hours.
The predicted salary is between 43200 - 72000 £ per year.
We are pleased to bring to market this newly created Services Delivery Manager vacancy with an award-winning and progressive IP law firm. The focus of the position is to provide the best service to clients and ensure their portfolios are being handled in the best way.
To do this you will lead a client services team (of around 15) and build meaningful relationships with Partners, Attorneys, and cross-functional teams implementing and embedding strategic change initiatives. You will report into the senior services manager forming a part of a wider client services manager team. You and your peers will be responsible for continuously driving change and improving service delivery.
You will host regular service focused team meetings, manage team resources, become a visible presence across the firm, collaborate with the operations team, set clear expectations, undertake regular quality assurance, investigate service-related issues, use data-driven insights to monitor and improve efficiency, and act on data to address gaps and identify opportunities for service delivery.
You should be an experienced leader and possess the communication skills and gravitas to influence change and improvement in your team. You’ll want to deeply understand the people and processes and be keen to build effective relationships with other stakeholders. There is a strong preference for this person to have worked in a similar role in an IP environment.
The firm offers a market leading salary and benefits package including 30 days holiday, a blended office and home working approach (50/50), flexible working hours, a generous pensions scheme, a healthcare cash plan, EV car scheme and much more.
Locations
Service Delivery Manager employer: IP Support, The Law Support Group
Contact Detail:
IP Support, The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the IP law sector and current trends. Understanding the nuances of intellectual property will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the IP law field. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the firm's culture and expectations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully driven change in previous roles. Be ready with specific examples that showcase your ability to manage teams and improve service delivery.
✨Tip Number 4
Research the firm’s recent projects and initiatives. Being knowledgeable about their work will allow you to tailor your conversations and show how you can contribute to their ongoing success.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and leadership, particularly in an IP environment. Use specific examples that demonstrate your ability to manage teams and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Discuss how your background aligns with their needs, focusing on your experience in leading teams and implementing strategic changes.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to influence and build relationships. Use clear and concise language, and consider including examples of successful stakeholder engagement.
Highlight Data-Driven Insights: Mention any experience you have with using data to drive improvements in service delivery. Provide examples of how you've used data to identify gaps or opportunities in previous roles.
How to prepare for a job interview at IP Support, The Law Support Group
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team of around 15. Be prepared to discuss your previous leadership experiences, focusing on how you've successfully managed teams and driven change in the past.
✨Understand the IP Landscape
Since there's a strong preference for experience in an IP environment, make sure you brush up on relevant industry knowledge. Familiarise yourself with current trends and challenges in IP law to demonstrate your understanding during the interview.
✨Emphasise Relationship Building
Building meaningful relationships is key in this role. Prepare examples of how you've effectively collaborated with cross-functional teams and stakeholders in previous positions, highlighting your communication skills and ability to influence change.
✨Data-Driven Decision Making
The role involves using data to monitor and improve service delivery. Be ready to discuss how you've used data-driven insights in your past roles to identify gaps and implement improvements, showcasing your analytical skills.
