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- Tasks: Lead the Events Department, managing bookings and ensuring guest satisfaction.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland, dedicated to excellent guest experiences.
- Benefits: Enjoy free staff meals, discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Why this job: Join a friendly team, develop your skills, and thrive in a dynamic hospitality environment.
- Qualifications: Previous sales/events experience, good command of English, and exceptional customer care skills required.
- Other info: Full-time role with flexible hours, £29,250 per annum salary, and a focus on teamwork.
The predicted salary is between 29250 - 29250 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to lead Events Management at the exclusive Everglades Hotel.
Under the inspiring leadership of our General Manager, Sam Denning, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work mainly office hours, Monday to Friday (35 hours per week excluding breaks), with a degree of flexibility to support the variety of events and functions offered to our clients and guests. The rate of pay for this full-time position is £29,250 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
About the role:
- To manage the Events Department in the Hotel for the greatest enjoyment of guests and maximum profit contribution to the hotel.
- To ensure the efficient operation of selling events and generating bookings and the delivery of Hastings service standards.
- To liaise with customers face-to-face, via email, telephone, and through website enquiries.
- To communicate to relevant Managers the full details of business for the following week and all client requirements.
- To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet.
- Contribute to achieving sales targets / budgets set by senior management via cold calling, warm calling, client site visits, upselling, and increasing revenue streams where possible.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To create reports for Business Development Meetings and have a sound knowledge of business on the books.
- To keep abreast of current trends in conference and banqueting business sectors such as weddings, functions, and conferences.
- To ensure quality standards and procedures are fully understood, implemented, and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
- To ensure all Events employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and to maintain and enhance the market position.
- To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by management.
About You:
We would love you to have similar previous experience gained ideally within the hospitality or tourism sector.
Required Criteria:
- Right to Work in the United Kingdom
- Good Command of English Language
- Previous sales/events experience
- Excellent communication, numeracy and IT skills
- Excellent customer care experience
- Exceptional attention to detail
- Ability to work under pressure and to deadlines.
Desired Criteria:
- Previous sales/management experience in Hospitality
- A degree in Events Management or Tourism and Hospitality Management
Skills you'll need:
- Account Management
- Customer Relationship Management
- Hospitality
- Exceptional Customer Service Skills
- Local Knowledge Skills
- Client Relationship Management
- Time Management/Organisational skills
Events Manager employer: SeeMeHired.com
Contact Detail:
SeeMeHired.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Manager
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their unique offerings. Understanding their brand values and the specific services they provide will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially in Northern Ireland. Attend local events or join online forums to connect with professionals who might provide insights or even referrals for the Events Manager position.
✨Tip Number 3
Prepare to discuss your previous experience in sales and events management. Be ready to share specific examples of how you've successfully managed events or contributed to sales targets in past roles.
✨Tip Number 4
Stay updated on current trends in the hospitality sector, particularly in events management. Being knowledgeable about the latest trends can set you apart and show your passion for the role during interviews.
We think you need these skills to ace Events Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in events management and hospitality. Use specific examples that demonstrate your skills in customer service, communication, and sales to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Hastings Hotels and how your previous experience makes you a great fit for the Events Manager position.
Highlight Relevant Skills: In your application, emphasise skills such as time management, organisational abilities, and exceptional attention to detail. These are crucial for managing events effectively and ensuring guest satisfaction.
Showcase Industry Knowledge: Demonstrate your understanding of current trends in the hospitality and events sector. Mention any relevant training or certifications you have, as well as your commitment to continuous professional development.
How to prepare for a job interview at SeeMeHired.com
✨Showcase Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for creating memorable events and ensuring guest satisfaction.
✨Demonstrate Your Communication Skills
Since the role involves liaising with clients and various teams, be prepared to showcase your excellent communication skills. You might want to provide examples of how you've effectively managed client relationships or resolved conflicts in previous roles.
✨Highlight Your Organisational Abilities
As an Events Manager, you'll need to juggle multiple tasks and deadlines. Discuss your time management strategies and provide examples of how you've successfully organised events or projects in the past.
✨Research Hastings Hotels
Familiarise yourself with Hastings Hotels and their values before the interview. Understanding their commitment to excellent service and family-oriented culture will help you align your answers with their expectations and demonstrate your genuine interest in the company.
