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For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch service while solving queries.
- Company: Join OSI Electronics, a leader in electronic manufacturing with a personal touch.
- Benefits: Enjoy 25+ holidays, life insurance, charity leave, and a company car lease scheme.
- Why this job: Be part of a dynamic team focused on real-world solutions and customer satisfaction.
- Qualifications: Experience in customer service or account management is essential; knowledge of electronics is a plus.
- Other info: Opportunity for career growth and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
About the Company
OSI Electronics division is a diversified manufacturer of electronic devices and value-added manufacturing services. We provide our customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services provider. We deliver regional and personalized support best provided by a smaller company, striving to build lasting relationships and create close and valued partnerships with our customers. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues.
Account Manager OSI Electronics UK St Neots
About the Role
Responsible for several customer accounts, providing high level customer service.
Facilitating quotations and answering customer questions and queries as they arise.
Escalating any problematic issues via the necessary channels and ensuring overall customer account ownership is maintained and developed.
Assisting the external business development team to attain new customers and onboarding new accounts into the business.
Responsibilities
- Dealing with customer queries and relaying information in a timely manner, responding within a maximum of 24 hours.
- Providing high level customer support, ensuring expectations are met and improved where possible.
- Account spend / development to agreed targets.
- Supporting with forecasting and budget setting.
- Ensuring customer satisfaction is delivered and surpassed.
- Assisting external sales team to develop and grow new accounts.
- Order input/processing, upon the date of receipt and acknowledging receipt of order within 24 hours.
- Quotation input, dissemination, collation, and analysis to agreed timelines.
- Liaising with other departments to ensure requirements are processed within the required timescales.
- Confident to escalate matters and have a ‘can do’ attitude.
- Problem Solving, recommending solutions or improvements where possible.
Experience:
- Customer service/Account management – proven experience.
- Knowledge of or previous experience working in the contract electronic manufacturing (PCB Assembly) and/or the electronic component industry.
- Fast-paced office environment; requires significant use of telephone and computer programmes – Microsoft word, excel, outlook, ERP, etc.
- Domestic travel may be required – visiting customers, suppliers, etc.
Company Benefits
- Excellent salary
- Excellent career development.
- Holidays 25 days holidays plus bank holidays increases up to 29 days after 10 years’ service.
- Life insurance entitlement from first working day which is four times your basic salary.
- Charity work 2 days paid leave if you wish to volunteer and work for your nominated charity.
- One day paid leave to take your Birthday off
- Pension
- Company Car Lease Scheme
- Cycle to work scheme.
- Enhanced Maternity and Paternity pay.
- Healthcare Cash plan
- Eden Red discounts
Account Manager employer: OSI Electronics UK
Contact Detail:
OSI Electronics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the electronic manufacturing industry, especially PCB assembly and electronic components. Understanding the specific challenges and needs of this sector will help you engage more effectively with potential customers.
✨Tip Number 2
Highlight your customer service skills during networking opportunities. Building relationships is key in account management, so demonstrate your ability to connect with clients and provide exceptional support.
✨Tip Number 3
Prepare to discuss your experience with forecasting and budget setting. Being able to showcase your analytical skills and how you've contributed to financial planning in previous roles can set you apart from other candidates.
✨Tip Number 4
Be ready to share examples of how you've successfully resolved customer issues in the past. Problem-solving is a crucial part of the role, and demonstrating your proactive approach will make a strong impression.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your customer service and account management experience. Use specific examples that demonstrate your ability to handle customer queries and develop relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the electronic manufacturing industry. Mention how you can contribute to building lasting partnerships with customers.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive approach and 'can do' attitude, which are essential for this role.
How to prepare for a job interview at OSI Electronics UK
✨Showcase Your Customer Service Skills
Since the role emphasizes high-level customer service, be prepared to share specific examples of how you've successfully managed customer accounts in the past. Highlight your ability to respond to queries promptly and maintain strong relationships.
✨Demonstrate Problem-Solving Abilities
The company values a 'can do' attitude and effective problem-solving. Prepare to discuss situations where you've identified issues and proposed solutions, especially in a fast-paced environment.
✨Familiarize Yourself with the Industry
Having knowledge of the contract electronic manufacturing and PCB assembly sectors will set you apart. Research the industry trends and challenges to show your understanding and interest during the interview.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions related to Microsoft Office programs, ERP systems, and any relevant software. Demonstrating your proficiency will reassure the interviewer of your capability to handle the job's demands.
