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For Companies At a Glance
- Tasks: Manage customer issues and complaints, ensuring timely resolutions.
- Company: Join a dynamic house building company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, and life assurance.
- Why this job: Be part of a supportive team that values communication and initiative.
- Qualifications: Experience in customer service is a plus; strong communication skills are essential.
- Other info: Full training provided to help you succeed in this role.
The predicted salary is between 28800 - 43200 £ per year.
Key Purpose of Role
To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.
Working closely with the Customer Service Manager to collate management information and data for analysis.
Key Duties / Responsibilities
- Monitor own email inbox and the customer service departments email inbox.
- Record the outcome of all telephone calls, and emails from customers and contractors.
- Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
- To coordinate the scheduling of the Customer Service Operatives diaries.
- To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
- Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
- Process PO’s, invoices and undertake any contra- charging process.
- Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Address unsuccessful or inadequate remediation of customer issues.
- To ensure the out of hours services, and reporting work effectively.
- Maintain complaint spreadsheets and provide weekly updates to the management team.
- Acknowledge and correspond with complainants within agreed timeframes.
- To ensure surveys and reports from external bodies, including contractors are maintained.
- Be professional with internal, external staff and customers.
Experience
Experience of working in a similar role in a house building company (desirable).
Key knowledge and skills
Ability to; work independently and within a team, prioritise work and take initiative.
Ability to work well under pressure in a fast-moving environment.
Excellent verbal and written communication skills.
Excellent organisational skills.
Personal attributes
Excellent communicator and highly motivated.
What we offer:
Competitive Salary, Annual Bonus, Life Assurance
Full training and ongoing support
Customer Service Coordinator employer: HARRON HOMES LIMITED
Contact Detail:
HARRON HOMES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with common customer service software and tools. Being proficient in these systems can give you an edge, as you'll be able to demonstrate your ability to manage customer inquiries and complaints effectively.
✨Tip Number 2
Showcase your problem-solving skills during the interview. Prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your capability to handle similar situations at StudySmarter.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations and show that you're a great fit for the team.
✨Tip Number 4
Prepare questions to ask us about the role and the team dynamics. This not only shows your interest but also helps you gauge if this is the right environment for you.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Coordinator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and administration. Use specific examples that demonstrate your ability to manage customer issues and coordinate effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and motivation for the role. Mention your experience in similar positions and how you can contribute to the team’s success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HARRON HOMES LIMITED
✨Show Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled customer complaints in the past. Highlight your ability to take ownership of issues and ensure satisfactory resolutions.
✨Demonstrate Organizational Abilities
Since the role requires excellent organizational skills, be ready to explain how you prioritize tasks and manage multiple responsibilities. Share any tools or methods you use to stay organized.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be sure to listen actively during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various customer service situations, especially in a fast-paced environment.
