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- Tasks: Manage daily operations, support property management, and coordinate projects for a meaningful cause.
- Company: Join Ark Resettlement Services, a charity helping individuals reintegrate into society post-incarceration.
- Benefits: Enjoy casual dress, company events, a pension scheme, health programmes, and 31 days of annual leave.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive environment.
- Qualifications: Experience in operations or HR is preferred; a degree or equivalent qualification is required.
- Other info: Flexibility for occasional evening or weekend work to support events and urgent needs.
The predicted salary is between 22000 - 24000 £ per year.
Company description
Ark Resettlement Services is a voluntary sector organisation which supports people involved in with the criminal justice system. We support service users upon release from prison to resettle into the community by providing short-term accommodation.
Job Title: Operations Officer
Reports To: Head of Operations
Location: Haringey
Hours: Full-Time (37.5)
Salary: £26,000-28,000
Job Purpose
The Operations Officer is a pivotal role, ensuring the smooth and efficient running of the organisation’s operations, property management, and support services. This position combines strategic oversight, administrative support, and hands-on management, ensuring high-quality service delivery to stakeholders, team members, and service users.
Key Responsibilities
Operational Support
- Oversee the day-to-day operations of the organisation, ensuring efficiency and alignment with strategic objectives.
- Coordinate key projects, including event planning, fundraising, and partnership development.
- Coordinate administrative functions, including minute-taking, diary management, and report writing.
- Support the leadership team, including the CEO, by providing critical insights and operational updates.
Property and Maintenance Support
- Support the management of maintenance properties under Ark Resettlement Services.
- Respond promptly to tenant/service user inquiries, coordinating with contractors and maintenance teams to address issues.
- Monitor property maintenance, voids, and housing benefit statuses, reporting changes to the Head of Operations.
- Ensure all properties comply with relevant housing regulations and health and safety standards.
- Liaise with local authorities and support organisations to deliver comprehensive assistance.
- Maintain accurate records in Salesforce, including maintenance logs and service user details.
- Manage utilities and billing processes, resolving tenant inquiries and ensuring timely payments.
- Conduct regular follow-ups to maintain satisfaction and stability.
Human Resources (HR) and Compliance
- Draft and issue HR documents, including contracts, warning letters, and policy updates.
- Oversee recruitment, including shortlisting, interviews, and onboarding processes.
- Manage DBS applications, payroll attendance reporting, and uphold HR policies.
Communications, Fundraising and Reporting
- Research and support funding applications to diverse sources.
- Create detailed reports for funders and coordinate meetings with project leads to gather data.
- Monitor and evaluate project progress, providing clear insights and recommendations.
- Design and produce key organisational materials, including service user handbooks, brochures, tenancy agreements, and other content.
- Support technological development, website, Salesforce, social media platforms, monitoring engagement, and sharing updates from stakeholders.
Partnership Development and Networking
- Establish and maintain strong relationships with stakeholders, including local authorities, charities, and corporate partners.
- Represent the organisation at key events, workshops, and conferences.
- Oversee all logistics, including venue booking, stakeholder invitations, catering, and communications.
Key Skills and Competencies
- Leadership and Coordination: Proven ability to manage diverse teams and oversee complex operations.
- Communication: Excellent written and verbal communication skills, including report writing and stakeholder engagement.
- Problem-Solving: Strong analytical skills to resolve operational issues efficiently.
- Organisational Skills: Ability to prioritise tasks and manage multiple responsibilities simultaneously.
- Technical Proficiency: Proficient in Microsoft Office Suite, and good knowledge of graphic design tools.
Qualifications and Experience
- Proven experience in operations, property management, or human resources.
- Strong track record in managing events, projects, and fundraising initiatives.
- Familiarity with the voluntary sector (preferred but not essential).
- Expertise in stakeholder engagement and developing strategic partnerships.
- Commitment to promoting diversity, equity, and inclusion in all aspects of work.
- Bachelor’s degree or equivalent qualification.
Additional Information
- The role requires occasional evening or weekend work to attend events or manage urgent issues.
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
- 31 days annual leave
- Training opportunities
Contact Detail:
ARK RESETTLEMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer
✨Tip Number 1
Familiarise yourself with the voluntary sector and the specific challenges faced by individuals in the criminal justice system. This knowledge will not only help you understand the role better but also demonstrate your commitment to the mission of Ark Resettlement Services during interviews.
✨Tip Number 2
Network with professionals in the field of operations and property management, especially those who have experience working with vulnerable populations. Attend relevant workshops or events to make connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to discuss your experience in managing projects and events, as these are key responsibilities of the Operations Officer role. Think of specific examples where you've successfully coordinated teams or initiatives, and be ready to share them.
✨Tip Number 4
Showcase your technical skills, particularly in Microsoft Office Suite and any graphic design tools you may know. Being able to demonstrate your proficiency in these areas can set you apart, especially when discussing report writing and creating organisational materials.
We think you need these skills to ace Operations Officer
How to prepare for a job interview at ARK RESETTLEMENT SERVICES
✨Understand the Organisation's Mission
Before your interview, take some time to research Ark Resettlement Services and its mission. Understanding their commitment to supporting individuals involved with the criminal justice system will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Operational Skills
As an Operations Officer, you'll need to manage various tasks efficiently. Be prepared to discuss your previous experience in operations, property management, or HR. Use specific examples to illustrate how you've successfully coordinated projects or improved processes in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle operational challenges. Think of scenarios where you've had to resolve issues quickly or manage multiple responsibilities. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, so be ready to showcase your written and verbal skills. You might be asked to provide examples of reports you've written or how you've engaged with stakeholders. Highlighting your ability to communicate clearly will set you apart from other candidates.
