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For Companies At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences at our Tavistock Hotel.
- Company: Join the Imperial London Hotel Group, a family-run company with over 185 years of hospitality history.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Why this job: Be part of a fresh approach to hospitality and make a real impact on guest satisfaction.
- Qualifications: Previous experience in a similar role and a passion for creating memorable experiences are essential.
- Other info: This is a 1-year fixed term contract covering maternity leave.
The predicted salary is between 40000 - 56000 £ per year.
Front Office Manager – 1 Year Fixed Term Contract (Maternity Cover)
Imperial London Hotel Group based at The Tavistock Hotel
40 hours (5 / 7 days rota) £40,000 GBP + Benefits
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Front Office Manager on a Fixed Term Contract at our Tavistock Hotel. The hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working alongside Assistant Front Office Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
- Formal and informal liaison with Departmental Management, Supervisors and Staff Members on operational matters, ensuring Supervisors retain full accountability for addressing areas of improvement in Front of House Operations.
- Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
- Support and partner with Departmental Management and Supervisors on all staff matters, including recruitment, retention, employee relations, training & development, career development, and reward & recognition.
What we would like from you
- Previous experience as an Assistant Front Office Manager or Front Office Manager in a similar operation.
- A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous.
- A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
What you will get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay – Instantly access a portion of the pay you’ve already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
- You can explore additional benefits here:
Front Office Manager - 1 Year Fixed Term employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - 1 Year Fixed Term
✨Tip Number 1
Familiarize yourself with the Imperial London Hotel Group's values and mission. Understanding their approach to hospitality will help you align your answers during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated your team or improved service quality.
✨Tip Number 3
Brush up on your knowledge of revenue management and budgeting. Being able to discuss how you've maximized profits in previous roles will show that you understand the commercial side of hotel management.
✨Tip Number 4
Prepare to discuss your experience with reservation systems, particularly Opera. If you have any certifications or training in this area, make sure to mention them as they can set you apart from other candidates.
We think you need these skills to ace Front Office Manager - 1 Year Fixed Term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Front Office Manager or Assistant Front Office Manager. Emphasize your leadership skills, hospitality passion, and any experience with revenue management, budgets, and P&L.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to create memorable guest experiences and lead a team effectively.
Highlight Relevant Skills: In your application, clearly outline your organizational skills, ability to multitask, and familiarity with Microsoft and reservation systems like Opera. These are key attributes for the Front Office Manager position.
Showcase Your Leadership Experience: Provide examples of how you have motivated and developed teams in previous roles. Discuss any initiatives you've led that improved service quality or guest satisfaction.
How to prepare for a job interview at Imperial London Hotels
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for creating memorable experiences for guests. Share specific examples from your previous roles where you went above and beyond to enhance guest satisfaction.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll need to lead by example. Prepare to discuss your leadership style and provide examples of how you've motivated and developed your team in past positions.
✨Understand Revenue Management
Familiarize yourself with revenue management concepts and be ready to discuss how you can maximize profits through effective budgeting and forecasting. Highlight any relevant experience you have with P&L management.
✨Prepare for Operational Discussions
Since the role involves liaising with departmental management and addressing operational matters, be prepared to discuss how you would handle service quality issues and implement action plans based on guest feedback.
