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For Companies At a Glance
- Tasks: Create insights and analysis to support team initiatives and value tracking.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with flexible benefits for you and your loved ones.
- Why this job: Be part of a diverse team that champions inclusivity and empowers you to be your authentic self.
- Qualifications: 1-2 years in telecommunications, focusing on customer service and continuous improvement projects.
- Other info: Applications are reviewed continuously, so apply early for the best chance!
The predicted salary is between 28800 - 43200 £ per year.
Working as a Continuous Improvement Insights Analyst, you will be responsible for the creation of insights and analysis to support the squad in initiative delivery. You will work closely and collaboratively with the Data Lead on new opportunity identification, and with the VCO lead on value tracking. Additionally, you will support the Value Hunter in business casing.
The must haves:
- At least 1-2 years of experience in the telecommunications industry, with a preferred focus on customer contact and service operations.
- Proven experience working with significant continuous improvement projects within a contact environment.
- Previous experience working with cross-functional teams and working with IT, operations, and customer service teams to implement change.
- Experience with customer experience improvement initiatives and applying emerging technologies to drive operational success.
- Background in managing relationships with external vendors and technology partners.
The other stuff we are looking for:
- Own creation of dashboards for the squad to be used in initiative scoping as well as in trial reporting/value tracking.
- Analysis (Excel etc.) of other data sources (ops data etc.) to support squad activities.
- Familiarity with customer experience best practices and methodologies, including omnichannel, AI, automation, and self-service tools.
- Work with insights lead on any new data requirements to be submitted to data democ.
- Supporting the VCO Lead and Value Hunter in creation and management of business cases, including tracking of trial/scale initiatives against these.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Next steps:
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a competency-based assessment.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check.
Continous Improvement Insight Analyst employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continous Improvement Insight Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications, especially around customer experience improvement initiatives. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the telecommunications sector, particularly those involved in continuous improvement projects. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've contributed to continuous improvement initiatives in previous roles. Highlight your experience with cross-functional teams and any successful projects that align with the responsibilities of the Continuous Improvement Insights Analyst position.
✨Tip Number 4
Research Virgin Media O2's values and culture thoroughly. Understanding their commitment to diversity and inclusion can help you tailor your approach and show how you align with their mission during the interview process.
We think you need these skills to ace Continous Improvement Insight Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the telecommunications industry, particularly focusing on customer contact and service operations. Emphasise any continuous improvement projects you've been involved in.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities of the Continuous Improvement Insights Analyst position, such as working with cross-functional teams or managing relationships with external vendors.
Showcase Analytical Skills: Since the role involves creating insights and analysis, be sure to include examples of your analytical skills. Discuss any tools or methodologies you’ve used, like Excel for data analysis, and how they contributed to successful outcomes in previous roles.
Highlight Customer Experience Knowledge: Demonstrate your familiarity with customer experience best practices and emerging technologies. Mention any specific initiatives you've worked on that improved customer experience, especially those involving AI, automation, or self-service tools.
How to prepare for a job interview at Virgin Media O2
✨Showcase Your Analytical Skills
As a Continuous Improvement Insights Analyst, you'll need to demonstrate your analytical prowess. Be prepared to discuss specific examples of how you've used data analysis to drive improvements in previous roles, especially within the telecommunications sector.
✨Familiarise Yourself with Customer Experience Best Practices
Understanding customer experience methodologies is crucial for this role. Brush up on omnichannel strategies, AI applications, and self-service tools, and be ready to share how you've applied these in past projects.
✨Highlight Cross-Functional Collaboration
This position requires working closely with various teams. Prepare to discuss your experience collaborating with IT, operations, and customer service teams, and how you’ve successfully implemented changes through teamwork.
✨Prepare for Competency-Based Questions
Expect competency-based assessments during the interview process. Think of situations where you've demonstrated key skills like problem-solving, project management, and stakeholder engagement, and structure your answers using the STAR method (Situation, Task, Action, Result).
