Digital Dental Technician

Digital Dental Technician – Training & Support – UK
About ESM Digital Solutions
ESM Digital Solutions is a trusted provider of digital dentistry hardware and software for clinics and laboratories across the UK and Ireland. Our portfolio includes leading brands such as 3Shape, Shining 3D, SprintRay, Exocad, DG Shape, Formlabs, Asiga, Borea, and Elos Medtech.
We are known within the Dental market for delivering truly open systems, backed by expert consultation, training, and continuous support. We’re looking for a hands-on digital dental technician to become part of our UK team. The primary focus of this role is the training and support of our digital dental solutions, particularly within dental laboratories. You’ll play a key role in helping our clients maximise the value of their systems through expert guidance, technical assistance, and relationship-building.

Deliver training and technical support (onsite and remote) on systems including:
~ CAD/CAM software: 3Shape Dental System and Exocad
~ Roland DG Shape milling machines
~3D printers
~ Handle customer support via phone and email
~ Collaborate with internal teams and suppliers to resolve support issues efficiently
~ Create and maintain training protocols, including instructional videos
~ Assist in product demonstrations and sales support
~ Represent ESM Digital Solutions at dental events and exhibitions
~ At least 2 years’ experience in a dental laboratory
Solid knowledge of digital dentistry and CAD/CAM workflows
Confident user of 3Shape Dental System and Exocad Dental Cad software
Practical experience with 3D printers and milling machines in a dental setting
Proficient with Office 365 and comfortable working with tech
Dental Technology Qualification
Full UK driving licence and access to a vehicle
Home office with high-speed internet

Competitive salary based on experience
Company laptop and phone
Manufacturer led and in-house training
Continuous learning and development opportunities
A chance to build a profile as a recognised expert in the dental industry
Opportunity to work with cutting-edge dental technology
Become a recognised expert in digital dental systems
Work remotely and independently