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- Tasks: Provide first line technical support and resolve issues for remote staff.
- Company: Join a public sector client dedicated to supporting teams with tech solutions.
- Benefits: Earn £16 per hour, with potential for flexible working arrangements.
- Why this job: Make a real impact by helping others solve tech problems in a collaborative environment.
- Qualifications: Experience in troubleshooting, excellent communication skills, and knowledge of Microsoft 365 required.
- Other info: This is a 6-month contract role; SC Clearance eligibility is a must.
• 6 month contract within the public sector
• Onsite working – Titchfield base
• £16 per hour / £118 per day Inside IR35
• Must be eligible for SC Clearance
Field Technical Support Officer
Our public sector client is looking for a First Line Technical Support Officer to provide support to a number of teams. This will involve diagnosing and resolving various technical issues for members of staff who are working remotely within the field. You will also be responsible for helping build, test and dispatch equipment for new and existing staff.
Key Skills and Experience
- Experience in identifying, troubleshooting, and resolving user requests/incidents.
- Excellent communication skills with the ability to instruct and explain information simply to a non-technical audience.
- Experience of working with a range of Microsoft 365 services.
- Ability to work independently and prioritise workload.
- An awareness of data security principles.
Day to Day
- Diagnose technical issues affecting remote members of staff.
- Provide technical guidance on all aspects of interviewing work.
- Support, when necessary, with building, testing and dispatching equipment, as well as manage the returns process.
- Support remote workers with various technical issues.
- Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line.
- Diagnose faults, and research effective resolutions providing advice to quickly resolve.
- Review and update instruction manuals to support the wider team with troubleshooting.
- Collaborate with various stakeholders within surveys directorate and digital services.
** MUST be eligible for SC Clearance **
Next Steps
If you are eligible for SC Clearance and have the relevant experience for this position, please apply with your up to date CV and I will endeavour to get back to you.
Seniority level
- Associate
Employment type
- Contract
Job function
- Information Technology
- Staffing and Recruiting
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Contact Detail:
Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technical Support Officer
✨Tip Number 1
Familiarise yourself with the specific technical issues that remote staff might face. Understanding common problems and their solutions will help you demonstrate your expertise during any discussions or interviews.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical concepts to non-technical audiences. Practising how to simplify complex information can set you apart as a candidate who can effectively support users.
✨Tip Number 3
Make sure you're well-versed in Microsoft 365 services, as this is a key requirement for the role. Consider taking a quick online course or reviewing resources to ensure you're confident discussing these tools.
✨Tip Number 4
Since the role involves working independently, think of examples from your past experiences where you've successfully managed your workload. Be ready to share these during any conversations to showcase your ability to prioritise tasks effectively.
We think you need these skills to ace Field Technical Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with Microsoft 365 services. Emphasise your troubleshooting skills and any previous roles where you provided support to remote workers.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key skills mentioned in the job description. Explain how your communication skills enable you to assist non-technical users and provide examples of past experiences where you've successfully resolved technical issues.
Highlight SC Clearance Eligibility: Clearly state your eligibility for SC Clearance in your application. This is a crucial requirement for the role, so make it prominent to ensure it catches the employer's attention.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical support role.
How to prepare for a job interview at Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting and resolving technical issues. Highlight specific examples where you've successfully diagnosed problems, especially in a remote working environment.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical staff, practice simplifying complex information. Use clear, straightforward language during the interview to demonstrate your communication skills.
✨Demonstrate Your Independence
This role requires the ability to work independently. Share examples of how you've prioritised your workload and managed tasks without constant supervision, showcasing your self-motivation.
✨Understand Data Security Principles
Familiarise yourself with data security principles relevant to the public sector. Be ready to discuss how you would ensure compliance and protect sensitive information while providing technical support.
