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- Tasks: Provide first line technical support and resolve issues for remote staff.
- Company: Join a public sector client focused on supporting teams with tech solutions.
- Benefits: Earn £16 per hour with a 6-month contract and gain valuable experience.
- Why this job: Make a real impact by helping others solve tech problems in a collaborative environment.
- Qualifications: Experience in troubleshooting, excellent communication skills, and Microsoft 365 knowledge required.
- Other info: Must be eligible for SC Clearance to apply.
• 6 month contract within the public sector
• Onsite working – Titchfield base
• £16 per hour / £118 per day Inside IR35
• Must be eligible for SC Clearance
Field Technical Support Officer
Our public sector client is looking for a First Line Technical Support Officer to provide support to a number of teams. This will involve diagnosing and resolving various technical issues for members of staff who are working remotely within the field. You will also be responsible for helping build, test and dispatch equipment for new and existing staff.
Key Skills and Experience
- Experience in identifying, troubleshooting, and resolving user requests/incidents.
- Excellent communication skills with the ability to instruct and explain information simply to a non-technical audience.
- Experience of working with a range of Microsoft 365 services.
- Ability to work independently and prioritise workload.
- An awareness of data security principles.
Day to Day
- Diagnose technical issues affecting remote members of staff.
- Provide technical guidance on all aspects of interviewing work.
- Support, when necessary, with building, testing and dispatching equipment, as well as manage the returns process.
- Support remote workers with various technical issues.
- Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line.
- Diagnose faults, and research effective resolutions providing advice to quickly resolve.
- Review and update instruction manuals to support the wider team with troubleshooting.
- Collaborate with various stakeholders within surveys directorate and digital services.
** MUST be eligible for SC Clearance **
Next Steps
If you are eligible for SC Clearance and have the relevant experience for this position, please apply with your up to date CV and I will endeavour to get back to you.
Seniority level
- Associate
Employment type
- Contract
Job function
- Information Technology
- Staffing and Recruiting
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Field Technical Support Officer employer: Talent
Contact Detail:
Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technical Support Officer
✨Tip Number 1
Familiarize yourself with the specific technical issues that remote staff commonly face. Understanding these challenges will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365 services, as this is a key requirement for the role. Being able to discuss your experience with these tools will show your readiness for the position.
✨Tip Number 3
Prepare examples of how you've effectively communicated technical information to non-technical audiences. This will highlight your communication skills, which are crucial for this role.
✨Tip Number 4
Since the role involves working independently, think of instances where you've successfully prioritized your workload. Sharing these experiences can demonstrate your ability to manage tasks efficiently.
We think you need these skills to ace Field Technical Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in troubleshooting and resolving technical issues. Emphasize your communication skills, especially your ability to explain technical concepts to non-technical audiences.
Showcase Relevant Experience: In your application, provide specific examples of your previous work with Microsoft 365 services and any experience you have in a technical support role. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Highlight Security Awareness: Since SC Clearance is required, mention any relevant experience or training you have regarding data security principles. This shows that you understand the importance of security in a public sector role.
Clear and Concise Communication: When writing your application, use clear and concise language. Avoid jargon and ensure that your points are easy to understand, reflecting the communication skills that the employer is looking for.
How to prepare for a job interview at Talent
✨Show Your Technical Skills
Be prepared to discuss your experience with troubleshooting and resolving technical issues. Highlight specific examples where you've successfully diagnosed problems, especially in a remote working environment.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical staff, practice simplifying complex information. Use clear and concise language during the interview to demonstrate your communication skills.
✨Demonstrate Independence
Emphasize your ability to work independently and manage your workload effectively. Share examples of how you've prioritized tasks in previous roles, especially when dealing with multiple requests.
✨Understand Data Security Principles
Familiarize yourself with data security principles relevant to the role. Be ready to discuss how you ensure data security while providing technical support, as this is crucial for the position.
