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- Tasks: Lead key account managers and enhance customer relationships for global OEM clients.
- Company: Join Napier Turbocharger, a Wabtec Company, known for innovative industrial turbochargers.
- Benefits: Enjoy a permanent, full-time role with opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and impactful engineering solutions.
- Qualifications: Bachelor's degree in Business, Engineering, or Marketing; experience in customer relations required.
- Other info: Legal authorisation to work in the UK is necessary; agency submissions not accepted.
The predicted salary is between 43200 - 72000 £ per year.
Napier Turbocharger, a Wabtec Company, has an exciting opportunity for a Head of Sales to join a well-established business that designs, manufactures, and tests industrial turbochargers supplied into the Power Generation, Marine, and Rail Traction industries.
We are seeking a customer focused individual, who is experienced in managing and leading a group of key account managers for several high-profile OEM customers from around the globe. The successful candidate will be responsible for enhancing customer relationships and satisfaction to ensure that Napier Turbochargers is the supplier of choice for all current and new engine platforms.
- Collaborate with internal teams to improve the overall customer experience.
- Monitor customer satisfaction metrics and report on key performance indicators.
- Develop and execute customer service policies and procedures tailored to clients.
- Coordinate with the sales team to identify opportunities for new business with existing clients.
- Prepare and present reports on customer service performance to senior management.
Ideally you will hold a bachelor's degree in Business Administration, Engineering, Marketing, or a related field. Proven experience in customer relations or account management, preferably within the OEM sector. Proficiency in CRM software and Microsoft Office Suite. Legal authorisation to work in the UK is required.
Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.
National Account Manager / Senior National Account Manager employer: Wabtec Corporation
Contact Detail:
Wabtec Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager / Senior National Account Manager
✨Tip Number 1
Network with professionals in the Power Generation, Marine, and Rail Traction industries. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the specific needs of OEM customers.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in turbocharging and related sectors. This knowledge will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Prepare to discuss your experience in managing key accounts and improving customer satisfaction metrics. Have specific examples ready that showcase your ability to enhance relationships and drive business growth.
✨Tip Number 4
Research Napier Turbocharger and its competitors thoroughly. Understanding their market position and customer base will allow you to tailor your approach and show how you can contribute to their success.
We think you need these skills to ace National Account Manager / Senior National Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the National Account Manager position. Tailor your application to highlight your relevant experience in customer relations and account management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience managing key accounts, particularly within the OEM sector. Use specific examples to demonstrate how you've enhanced customer relationships and satisfaction in previous roles.
Showcase Your Skills: Make sure to mention your proficiency in CRM software and Microsoft Office Suite. Provide examples of how you've used these tools to improve customer service or report on performance metrics.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are the ideal candidate for this role. Discuss your passion for customer service and your ability to collaborate with internal teams to enhance the overall customer experience.
How to prepare for a job interview at Wabtec Corporation
✨Understand the Company and Its Products
Before your interview, make sure to research Napier Turbocharger and its offerings. Familiarise yourself with their turbochargers and how they serve the Power Generation, Marine, and Rail Traction industries. This knowledge will help you demonstrate your genuine interest in the company and its products.
✨Showcase Your Customer Relationship Skills
As a Senior National Account Manager, your ability to manage and enhance customer relationships is crucial. Prepare examples from your past experiences where you've successfully improved customer satisfaction or resolved issues. Highlight your strategies for maintaining strong relationships with high-profile OEM customers.
✨Be Ready to Discuss Metrics and Performance Indicators
The role involves monitoring customer satisfaction metrics and reporting on key performance indicators. Be prepared to discuss how you've used data to drive decisions in previous roles. Bring specific examples of how you've tracked performance and what actions you took based on those insights.
✨Demonstrate Team Collaboration Skills
Collaboration with internal teams is essential for this position. Think of instances where you've worked cross-functionally to improve customer experience or develop service policies. Emphasise your ability to coordinate with sales teams and other departments to identify new business opportunities.
