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- Tasks: Support the Health Club Manager and deliver fitness classes while ensuring a welcoming environment.
- Company: Join a vibrant leisure facility focused on health and community engagement.
- Benefits: Enjoy a dynamic work environment with opportunities for ongoing education and training.
- Why this job: Make a positive impact on residents' lives while working in a fun, team-oriented culture.
- Qualifications: Must have a Level 3 Personal Trainer qualification and experience in customer service and fitness classes.
- Other info: Flexible shifts across the week with potential to work in different leisure facilities.
The predicted salary is between 24000 - 36000 £ per year.
Location of work: Royal Wharf - Silvertown (E16 5BG).
Hours of work: 40 hours per week, 5 shifts across Monday to Sunday.
Responsibilities:
- Support the Health Club Manager with operational aspects of the leisure facility.
- Promote leisure services to members and monitor their progress.
- Deliver exceptional customer care to residents and guests.
- Greet and interact with residents/guests, maintain environment and equipment to high standards.
- Teach at least one exercise class per shift, with additional classes as needed.
- Provide professional service, ensuring safety, cleanliness, and enjoyment within the leisure facility.
- Train residents/guests in personal training when required.
- Respond professionally to questions, concerns, and complaints, referring to management when necessary.
- Familiarize with all services offered and act as a customer service liaison.
- Assist in resident/guest retention and growth through friendly interactions.
- Communicate regularly with the HCM and suggest operational improvements.
- Maintain a friendly, helpful, and courteous attitude at all times.
- Ensure compliance with health & safety legislation and complete procedural documentation promptly.
- Stock, clean, and organize fitness areas and equipment.
- Monitor sound levels to prevent disruption during workouts.
- Proactively assist residents/guests and notify management before taking breaks.
- Remain on shift until appropriate cover is arranged if your shift ends without replacement.
- Maintain communication logs and keep notice boards updated.
- Attend departmental and staff meetings.
- Recognize opportunities to promote additional services like PT, classes, or master classes.
- Pursue ongoing education and training.
- Complete assigned tasks from management.
- Request time off through the HCM.
- Represent the leisure facility professionally and maintain a neat appearance in uniform.
- Adhere to all company policies and procedures.
- Cover reception duties as required and assist with special events or other duties as assigned.
- Work across different resort leisure facilities if needed.
- Foster a positive, proactive team culture.
Skills, Experience & Qualifications:
- Proven ability to build strong client relationships.
- Energetic, approachable, and charismatic personality.
- Team player with good interpersonal skills.
- Ability to offer constructive advice.
- Good knowledge of health & safety regulations.
- Experience in face-to-face customer service.
- Experience in delivering fitness classes.
- Recognized Level 3 Personal Trainer qualification or higher.
Fitness Coach employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness Coach
✨Tip Number 1
Make sure to showcase your interpersonal skills during any interactions, whether in person or over the phone. Building rapport with potential clients and demonstrating your approachable nature can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific services offered at our leisure facility. This knowledge will not only help you answer questions confidently but also allow you to suggest improvements and additional services that could enhance the member experience.
✨Tip Number 3
Prepare to discuss your experience in delivering fitness classes and personal training. Be ready to share examples of how you've successfully engaged clients and helped them achieve their fitness goals, as this will demonstrate your capability and passion for the role.
✨Tip Number 4
Show your enthusiasm for ongoing education and training in the fitness industry. Highlight any recent courses or certifications you've completed, as this reflects your commitment to professional development and staying current with industry trends.
We think you need these skills to ace Fitness Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fitness coaching, customer service, and any qualifications you hold, such as a Level 3 Personal Trainer qualification. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific experiences where you've successfully built client relationships or delivered fitness classes, and explain why you're excited about the opportunity at this leisure facility.
Showcase Your Personality: Since the role requires an energetic and approachable personality, let your character shine through in your application. Use a friendly tone and share anecdotes that demonstrate your charisma and ability to connect with clients.
Highlight Your Commitment to Safety: Given the importance of health and safety regulations in this role, include any relevant training or certifications you have. Discuss how you ensure safety and cleanliness in your previous roles, which will show your understanding of the responsibilities involved.
How to prepare for a job interview at Ballymore
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and helping others achieve their health goals. Share personal stories or experiences that highlight your commitment to the fitness industry.
✨Demonstrate Customer Service Skills
Since the role involves a lot of interaction with residents and guests, be prepared to discuss how you handle customer service situations. Use examples from past experiences where you successfully resolved issues or enhanced customer satisfaction.
✨Know the Health & Safety Regulations
Familiarise yourself with relevant health and safety regulations before the interview. Be ready to discuss how you would ensure compliance in the leisure facility and maintain a safe environment for all users.
✨Prepare to Discuss Class Delivery
As teaching exercise classes is a key responsibility, think about the types of classes you can lead and how you would engage participants. Be ready to share your approach to creating an enjoyable and effective workout experience.
