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- Tasks: Manage customer contacts via web chat, social media, email, and phone.
- Company: Frasers Group is revolutionising retail with top sports and luxury brands globally.
- Benefits: Enjoy bonuses, gym classes, and a comprehensive wellbeing programme.
- Why this job: Join a fast-paced team focused on exceptional customer experiences and personal growth.
- Qualifications: Excellent communication skills and PC literacy required.
- Other info: Participate in unique events like Frasers Festival and gain insights from store experiences.
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. Our vision is to build the world's most admired and compelling brand ecosystem. Our purpose is to elevate the lives of many with access to the world’s best brands and experiences.
Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. Are you passionate about delivering a great customer experience whilst thriving in a fun, fast-paced environment? If you are, then why not join our team and be part of one of the fastest growing retail companies in the UK.
To manage customer contacts through various channels (Web Chat, Social Media, email and Telephony) on behalf of Frasers Group. You will work both independently and as part of a team, liaising with other parties such as stores, couriers and the distribution warehouse to ensure that the customers’ experience with Frasers Group is the best that it can be.
- Provide excellent and personable Customer Care to Frasers Group customers through all available channels.
- Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs.
- Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Frasers Group functions to reach best resolutions and actively promote best practice.
- Passionate about providing exceptional customer service, going the extra mile to create positive experiences for our valued customers.
- Excellent PC literacy and a working knowledge of Microsoft packages.
Along with your benefits package we also offer a wide range of perks for our colleagues:
- If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1 million!
- Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world’s biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
- Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
- Retail Reconnect – In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse.
- Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs.
- Retail Trust – All of our employees get free access and support from the Retail Trust charity, including a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support.
Customer Service Advisor - Training employer: Jobtraffic
Contact Detail:
Jobtraffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training
✨Tip Number 1
Familiarise yourself with Frasers Group's brands and their unique selling points. Understanding the ethos behind each brand will help you connect better with customers and demonstrate your passion for delivering exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios can prepare you to respond effectively and empathetically, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or handled high-pressure situations. This will highlight your adaptability and readiness for the role.
✨Tip Number 4
Engage with Frasers Group on social media platforms. Commenting on their posts or sharing relevant content can help you get noticed and demonstrate your enthusiasm for the company and its mission.
We think you need these skills to ace Customer Service Advisor - Training
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've delivered exceptional customer experiences in the past.
Highlight Relevant Skills: In your CV, emphasise your communication skills, PC literacy, and any experience with customer service channels like web chat, social media, and email. Use bullet points to make it easy for recruiters to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A well-written application demonstrates attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Jobtraffic
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went the extra mile to help a customer, as this aligns perfectly with Frasers Group's values.
✨Demonstrate Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle different customer scenarios, showcasing your verbal and written communication skills.
✨Research the Brand Ecosystem
Familiarise yourself with Frasers Group's brands and their unique selling points. Understanding the brand ecosystem will not only impress your interviewers but also show that you're genuinely interested in contributing to their vision.
✨Emphasise Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share examples of how you've successfully collaborated with others while also taking ownership of your responsibilities, which is crucial for this role.
