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- Tasks: Provide 2nd line support for Microsoft 365, focusing on SharePoint and Power Platform.
- Company: Join a forward-thinking Microsoft Solutions Partner with a collaborative culture.
- Benefits: Enjoy fully remote work, ongoing training, and a competitive salary package.
- Why this job: Make a real impact in a supportive team while working on exciting projects.
- Qualifications: Experience with SharePoint Online, Power Apps, and strong problem-solving skills required.
- Other info: Ideal for tech-savvy individuals looking to grow in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you! We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.
Role Overview: As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.
What You’ll Be Doing:
- Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
- Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
- Assisting in the design and deployment of Power Platform solutions to streamline business processes.
- Supporting end-users and stakeholders with technical guidance and training.
- Collaborating with 3rd line engineers and consultants on project delivery and escalations.
What You’ll Need:
- Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
- Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
- Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
- Excellent problem-solving skills and a proactive approach to support.
- Strong communication and customer service skills.
- Previous experience in a managed services or consultancy environment is a plus.
What’s on Offer:
- Fully remote working (UK-based)
- Work with a Microsoft Solutions Partner on exciting, varied projects
- Supportive and collaborative team culture
- Ongoing training and development opportunities
- Competitive salary and benefits package
Interested? Apply now or get in touch to find out more about this exciting opportunity!
M365 Support Engineer employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Support Engineer
✨Tip Number 1
Familiarise yourself with the latest updates and features of Microsoft 365, especially SharePoint Online, Power Apps, and Power Automate. This will not only boost your confidence but also demonstrate your commitment to staying current in the field during any discussions.
✨Tip Number 2
Engage with online communities and forums related to Microsoft technologies. Participating in discussions or helping others troubleshoot can showcase your expertise and passion, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved complex technical issues in previous roles. Real-life examples will help illustrate your problem-solving skills and experience effectively during interviews.
✨Tip Number 4
Network with professionals in the industry, particularly those who work with Microsoft Solutions Partners. Building connections can lead to valuable insights and potential referrals for the M365 Support Engineer position.
We think you need these skills to ace M365 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, particularly SharePoint Online, Power Apps, and Power Automate. Use specific examples to demonstrate your skills in troubleshooting and supporting these platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the Microsoft 365 ecosystem. Mention any relevant projects or experiences that align with the role's requirements.
Highlight Problem-Solving Skills: In your application, emphasise your problem-solving abilities. Provide examples of complex technical issues you've resolved, especially those related to collaboration tools and workflows.
Showcase Communication Skills: Since strong communication and customer service skills are essential for this role, include instances where you've successfully communicated technical information to non-technical users or provided training and support.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with SharePoint Online, Power Apps, and Power Automate. Bring examples of how you've resolved complex technical issues in the past, as this will demonstrate your expertise and problem-solving abilities.
✨Understand the Microsoft 365 Ecosystem
Familiarise yourself with the broader Microsoft 365 environment, including Teams, OneDrive, and Exchange Online. This knowledge will help you answer questions more effectively and show that you have a comprehensive understanding of the tools you'll be supporting.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to troubleshoot a hypothetical issue. Practice articulating your thought process clearly, as this will highlight your analytical skills and ability to work under pressure.
✨Emphasise Communication Skills
Since the role involves supporting end-users and collaborating with teams, it's crucial to demonstrate your strong communication and customer service skills. Be ready to share examples of how you've effectively communicated technical information to non-technical stakeholders.
