Account Manager (Maternity Cover)

We are looking for an Account Manager (Maternity Cover) to join the focusgov team and help us create great digital services that will have a positive impact on vulnerable people's lives. Please note this is a fixed term contract providing maternity cover until the end of August 2026.

We are a leading provider of digital solutions and digital transformation services within social care. We are already working with over forty local authorities throughout the country. Our Care Leavers App is used to provide help and support to young people leaving care and we have co-produced digital projects for those with special educational needs and disabilities, and children in care. It's an exciting time with lots of genuinely innovative work taking place.

We are now seeking an experienced Account Manager who can build excellent relationships with new and existing clients from the public sector. Our Account Managers are key members within the Client Services team and are responsible for building and growing client relationships, identifying new opportunities for client growth, ensuring excellent standards of service and meeting personal targets.

Typically an Account Manager at focusgov will be getting stuck into:

• Managing work requests and briefs from public sector clients, liaising with other team members including designers and developers, preparing and supplying quotes.
• Managing support calls from clients and communicating issues to the technical team, keeping clients updated with progress and managing issues through to resolution.
• Liaise with Project Manager on individual projects in an advisory capacity, ensuring the project deliverables align with the overall account, targets and business objectives.
• Work with Business Development to identify key individuals in other teams / departments and develop relationships with them to generate work and revenue.
• Track basic sales metrics and pipeline into CRM, SMT and monthly operational plans, review sales performance against agreed KPIs and targets.
• Share knowledge gained and feedback from existing customers to help refine existing products and develop new products and services.
• Ensure work complies with existing ISO operational procedures and processes.

We are keen to meet people with a wide range of experience and backgrounds, but as a guide we would probably be looking for:

• A minimum of one year in an Account Manager or Account Executive role in one of the following: a digital or marketing agency; or within a software development environment.
• Someone with demonstrable experience of managing and growing multiple client accounts.
• Can show demonstrable ability to manage own schedule of work, including multi-tasking and prioritising.
• Possess excellent communication skills and phone manner; able to explain sometimes technical matters to non-technical customers.
• Have experience of using Microsoft 365 suite, Google Docs, project or task management software.
• Are self-motivating, have a genuine enthusiasm for joining a friendly, innovative team who are creating solutions for vulnerable members of society.

And some of the following would be an advantage:

• Experience in use of Hubspot CRM.
• Knowledge of the website or app production lifecycle, managing digital projects or some web design / development processes such as UX or accessibility.
• Experience of working with the public sector.

A couple of other important points:

• This role is home / remote based. Our team get together for some collaborative working a few times a year, but this is purely optional.
• We are open to meeting candidates from anywhere in the UK, but you must be UK-based.
• This is a fixed term role running until the end of August 2026, there is the possibility of extending this but it would be very much dependent on trading conditions and performance.

Benefits we are able to offer include:

• Salary of between £30k and £35k based on experience.
• Private Medical Insurance through BUPA.
• Employee Assistance Programme and Wellbeing Strategy.
• In-team Mental Health First Aiders and a chance to train towards this qualification.
• 28 days holiday plus additional time off for birthdays / Christmas and New Year.

A job description is available for this role.