Network Technology Manager - Global

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Why this job matters

The purpose of this role is to be accountable for the introduction of major end to end platform or solution from an engineering and test perspective. Leads the team and supports them during complex or major incidents assisting with fault resolution across multiple platforms and services. Responsible for leading a team, the resource strategy, continuous development, recruitment and engagement.

What You’ll Be Doing

• Coordinates a diverse team and creates the environment to deliver all aspects of integration and problem management to time, budget and quality targets.
• Manages teams in the delivery of daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
• Monitors day to day activities to ensure all objectives are achieved, reviewing reports and statistics to unblock any issues.
• Provides expertise within their area and shares knowledge with team to encourage self development and knowledge sharing.
• Interacts with customers and senior internal stakeholders including project and programme managers to gather insight and feedback to inform integration and requirements and approach.
• Manages projects involving interdisciplinary teams, adhering to policy, regulatory requirements, and standards of best practice.
• Participates in the development and implementation of policies and procedures and ensures their conformance with information systems goals.

What You’ll Bring

• Leadership experience, managing a team in a large organisation.
• Experience in a 24x7 real time, operational environment and of managing crisis / large operational incidents.
• You have had experience of working with vendors and other highly skilled technical teams.
• Developing and Transforming Operational Process.
• You’ve made decisions in ambiguous situations using incomplete information or differing opinions.
• You’ve aligned project plans and objectives with our strategy and values.
• Excellent written and verbal communication skills.
• Be agile.

What’s In It For You

• 10% on target bonus.
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
• Life Assurance Cover.
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment.
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.

A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.