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- Tasks: Support the Club Manager in delivering a 5* experience and oversee daily operations.
- Company: Join a leading 5* Leisure Management company in luxury residential developments across London.
- Benefits: Enjoy career progression, holiday, pension, birthday off, and a vibrant social calendar.
- Why this job: Be part of a friendly team, enhance your skills, and work with high-profile clients.
- Qualifications: Fitness qualification (min level 2) and previous management experience required.
- Other info: Flexible shifts, including weekends; must be ready for a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
We focus on career development and promotion.
Benefits
- Career progression and learning opportunities including industry qualifications
- Contracted hours with the opportunity to increase your earnings by personal training
- A stunning work environment
- Holiday, pension and your birthday off!
- A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment
About Us
My client, a 5* Leisure Management company operating high-end luxury residential developments across London is now recruiting for Assistant Manager. The job of Assistant Manager is to support the Club Manager and wider leisure team in delivering a 5* experience for the residents, guests and external contractors at the development. This is a varied role involving a blend of operational, fitness and customer service duties in which previous management and operational experience will be essential.
Key Responsibilities
- Supporting on all operational aspects of the Club including quality, development, customer service including organising external practitioners, treatments and personal training, maintenance & Health and Safety
- Leading the Duty Manager team driving the service level performance of the club
- Deputising for Club Manager in their absence
- Opening or closing the facility overseeing the day to day running of the facility including health and safety checks, pool testing, ensuring exceptional brand standards are being met
- Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails
- Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings
- Liaising with housekeeping and cleaning staff to ensure that safety and cleanliness standards are maintained
- Preparing and reviewing standard procedural documents for daily operations
- Taking customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift
This position is on a 40 hour per week contract, you must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends.
Qualifications and Experience
- A fitness qualification (minimum level 2)
- Previous management experience or key areas in which enhanced responsibilities have been held
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- RLSS NPLQ qualified or willing to undertake
Most importantly, you will need all the traits that make you destined for greatness!
Manager/Assistant Manager, employer: 4Leisure Recruitment Ltd
Contact Detail:
4Leisure Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager/Assistant Manager,
✨Tip Number 1
Familiarise yourself with the luxury leisure market in London. Understanding the expectations of high net worth individuals and the standards of a 5-star environment will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the fitness and leisure industry. Attend local events or join online forums to connect with others who may have insights or connections that could lead to opportunities at our company.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've successfully led teams, handled customer service challenges, and maintained high operational standards.
✨Tip Number 4
Showcase your passion for fitness and customer service. During any interactions, whether in person or over the phone, let your enthusiasm for helping others achieve their fitness goals shine through.
We think you need these skills to ace Manager/Assistant Manager,
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management and operational experience, particularly in the fitness industry. Emphasise any previous roles where you delivered exceptional customer service or worked in a luxury environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job description, such as managing teams or ensuring high standards of service.
Highlight Relevant Qualifications: Clearly list your fitness qualifications, especially if you have a minimum level 2 certification. If you have RLSS NPLQ qualification or are willing to undertake it, make sure to mention this as well.
Showcase Communication Skills: Since good written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure your application logically.
How to prepare for a job interview at 4Leisure Recruitment Ltd
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles and how they relate to the responsibilities of an Assistant Manager. Highlight specific examples where you successfully led a team or improved service levels.
✨Demonstrate Customer Service Skills
Since this role involves delivering a 5* experience, be ready to share instances where you went above and beyond for customers. Emphasise your ability to handle high-net-worth individuals and maintain exceptional service standards.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is crucial in this role. Brush up on relevant protocols and be prepared to discuss how you have implemented these in past positions, especially in a leisure or fitness environment.
✨Prepare Questions About Career Development
Since the company focuses on career progression, think of insightful questions regarding growth opportunities within the organisation. This shows your interest in long-term commitment and personal development.
