Commercial Claims Handler - Hybrid

Company Description This is an exciting opportunity for an enthusiastic individual to join our claims team,
You will ensure an accurate, efficient, professional, and a market leading claims service is provided to our Clients and Insurers in accordance with their needs and requirements. Whilst providing support to the Claims Director / Directors where required.

This is a full-time on-site role for a Claims Handler, based in Leeds. The Claims Handler will be responsible for managing and processing insurance claims, handling client communications, and ensuring timely resolution of claims. Daily tasks include evaluating insurance claims, liaising with clients, updating records, and working collaboratively with the team to ensure a high standard of service. You will manage primarily EL/PL (Liability), Property, EPL along with Motor claims where required ensuring service standards are met and/or exceeded,
You will conduct desktop investigations into policy and legal liability to ensure the correct outcome for clients.
You will keep an efficient diary system for all claims, ensuring claims are chased as required,
You will provide the broking department and clients with claims information and reports as required,
You will ensure complex claims are handled as per the company procedures,
You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim,
You will produce claims MI/claims reports when required,
You will meet with clients and present claims information when required,
You will undertake any other duties as requested by management on an ad-hoc basis,
You will have robust property, and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures,
Good understanding of insurance law and policy wording interpretation.
You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies,
Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook,
Company pension
Free parking On-site parking
Flexible WFH 1 day per week

Job Type : Full-time